Categories for Employee engagement

Inspire Your Employees by Creating a Culture of Appreciation

Great leaders understand the value of showing appreciation to those whom they are leading. They realize, by building a culture where all team members feel valued and actively support one another, the goals of the organization will be reached more efficiently and not at the expense of wearing out all who are involved. Misguided leaders believe supporting and encouraging employees is a waste of time. As a result, they wind up spending a lot of time and energy replacing key team members and trying to resolve innumerable petty conflicts and complaints which siphon off resources needed to accomplish their goals.... Continue reading...

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January 30, 2018 9:32 am
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Is Your Receptionist A Good Reflection of Your Culture?

A very quick disclaimer. At no point am I intending to disparage the amazing receptionists and front desk personnel whom I have been acquainted with, over many years, from hundreds of companies. Their job is not an easy one. They are the gatekeepers for the company. Customers and clients face them first whenever they enter a building or office. And they, like all employees hired for the various job responsibilities at a company, are a reflection of the culture and hiring process that recruited them. Let me explain why I am asking if your receptionists are a good reflection of... Continue reading...

December 11, 2017 10:00 am
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How to Improve Employee Engagement in Time for the New Year

by Teri Giannetti     Are you struggling to get your employees to engage and adopt a new process or strategy? Have you heard the complaints from employees who are not happy with a new initiative or system? Is your team not performing well? If your answer is yes to any of these questions, your problem is likely the result of poor employee adoption. The good news is that there is still time this year to set up your team for success in the New Year, but you’ll need to act quickly and start the process now. In my book,... Continue reading...

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November 20, 2017 10:00 am
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Neutralizing a Negative Workplace

At Appreciation at Work, our focus is on building positive, healthy relationships in the workplace, and we largely do this by helping people learn how to communicate authentic appreciation, build trusting relationships, and relate to others in a respectful way.  But we also have to deal with life as it exists, and another avenue to build positive relationships is to address the issues that interfere with that process. This is the focus of my new book, The Vibrant Workplace, which is subtitled: Overcoming the Obstacles to Building a Culture of Appreciation. Negativity is one of the most common, and deeply... Continue reading...

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July 28, 2017 11:53 am
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7 Reasons Why Emotional Intelligence Will Continue to Be Highly Desired

According to the World Economic Forum Future of Jobs Report, emotional intelligence will be one of the top 10 job skills in 2020 The awareness that emotional intelligence has become an important job skill, even surpassing technical ability, has been growing over the last number of years. A Career Builder Survey of more than 2,600 hiring managers and human resource professionals found the following: 71 percent stated they valued emotional intelligence in an employee over IQ 75 percent said they were more likely to promote a high EI worker 59 percent claimed they would not hire someone with a high... Continue reading...

July 20, 2017 9:45 pm
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Your Most Important Group of Employees: The Average Ones

NOTE: This is an exclusive preview from my new book, The Vibrant Workplace: Overcoming the Obstacles to Building a Culture of Appreciation, which will release on April 4 and can be pre-ordered now (go here for a special pre-release offer with access to a “behind the scenes” video interview).      *          *          *          *          *          * A vibrant workplace has a number of important core characteristics, but one is readily apparent: work gets done. Sometimes leaders (especially managers and executives) assume that, because I talk a lot about appreciating others in the workplace, that I am all about relationships (being... Continue reading...

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March 21, 2017 10:56 am
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Traditional Recognition Programs and Why They Don’t Work

Building a vibrant workplace requires a foundation of trust, respect, and honest communication. But many managers and employees are well aware of the problems with traditional recognition programs, how they breed cynicism and apathy and come across as a one-size-fits- all approach. I hear this over and over. When I talk with employees, front-line supervisors, and mid level managers about their companies’ efforts to improve staff morale, usually through employee recognition programs, the most common responses I get are negative. “They don’t care about us; they just do this recognition stuff to make themselves look good,” said one employee. “It’s... Continue reading...

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February 16, 2017 1:03 pm
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Don’t Love Your Work? Relax, You’re Normal

    Do you love your work? In some circles, this is the expectation—that you should love your work and if you don’t, there is something wrong (with you or your job). But I’m here to proclaim: If you don’t love your work, relax. You are normal. This is true not only for the present developed world, but also for the vast majority of the workers across the world today, and especially when you consider the human experience over history. It is a privilege and a blessing to enjoy your work—but being enthralled with what you do is not normative;... Continue reading...

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February 9, 2017 12:37 pm
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5 Meeting Principles to Live By

What are the magic ingredients for a successful meeting? A meeting in which participants build relationships, exchange ideas, unearth insights, make decisions, and get the information they need to move work forward? We all know there’s no “magic” that comes without preparation and hard work. But there are five basic principles that underlie successful meetings. Principle #1. Every voice matters Different perspectives enrich a conversation, strengthen a team, and generally lead to better outcomes. Good meeting leaders establish a safe and open environment in which participants can voice their concerns. You don’t have to transform your entire organization’s meeting culture... Continue reading...

February 1, 2017 8:30 am
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What Employees Don’t Like About the Holidays

Some people love the holiday season, while others really don’t. In fact, it seems that a growing number of people make comments like: “I hate the holidays!” (Maybe they are just more vocal about it.) To find out more specifics, last year we sent out a survey to find out what about the holiday season employees don’t like – partly for our own education, but also to see if there were practical ideas that when implemented could reduce employees’ irritation. And there are. Over 1,200 of our readers completed our survey (within 24 hours of it being sent out!) On... Continue reading...

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December 7, 2016 11:00 am
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Don’t Be a Turkey in How You Show Appreciation this Thanksgiving

Team leaders are often encouraged (“bombarded” is actually a better word) to communicate appreciation to colleagues during the Thanksgiving holiday season. Expressing thanks for a job well done is sure to be received well, right? Not necessarily. At times, clueless managers are at risk for saying “thanks” in ways that won’t be received well. They don’t really “get” appreciation and what the big deal is – but they try anyway, and often their actions seriously miss the mark and actually wind up being offensive. Here are some actions to avoid: The “I’m off. You’re not. Enjoy the weekend!” message. This... Continue reading...

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November 15, 2016 8:00 am
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Build a Positive Relationship, No Matter Who You Report To

In the past, an employee’s relationship with their direct supervisor was found to be one of the most influential factors on whether or not the employee enjoyed their job.  However, this dynamic has changed somewhat. Jared Lindzon, in this article about change and work, spoke to analyst Josh Bersin who says, “Most companies, even big companies, are much less hierarchal and much less top-down in their execution than they used to be. Leaders are finding that they have to be more inspirational, they have to be more collaborative. In recent years, relationships with colleagues have become increasingly influential in the... Continue reading...

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November 11, 2016 8:00 am
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Improve Employee Engagement by using the DISC assessment and the 5 Languages of Appreciation

  Employee engagement has been shown to be an important factor that predicts healthier and more productive organizations. As a result, thousands of organizations assess the level of engagement for their employees annually, and attempt to implement strategies and programs to improve their engagement from year to year. However, many leaders have found that it is not that easy to increase the level of team members’ engagement. This is especially true in the area of how to increase employees’ sense of being valued and appreciated for their contributions. The DISC and the Motivating By Appreciation Inventory are two online assessment... Continue reading...

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November 3, 2016 8:20 am
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How Authentic Appreciation Can Cut Through Government Bureaucracy

Government agencies are extremely concerned about their low levels of employee engagement, and rightfully so. When staff don’t feel valued, they become discouraged, passive, apathetic and cynical. This can result from a variety of factors including not feeling respected by customers, poor communication within the agency, a sense of powerlessness to make improvements, and not ‘heard’ by upper level managers and directors.  The issues seem to be the same whether the agency is at the city, county, state or federal level (but federal employees seem to be the most frustrated.) We receive reports from all levels of government employees (frontline... Continue reading...

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October 24, 2016 9:10 am
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Engage Others by Helping Them Understand You

Recently, I had the privilege of conducting some communication training for a group.  We had done some previous communication training together on foundational issues of listening, so they were ready to work on some additional skills for building relationships with others. The skill set we worked on was the ways you can assist the person with whom you are talking to better understand you. Providing the context of your thoughts was the skill we focused on.  When we give each other the context of our thoughts — that is, the reason or purpose of our sharing — this greatly enhances others’ ability tounderstand us.  And... Continue reading...

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October 19, 2016 8:00 am
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Tips for Telling Compelling Stories

John was struggling with how to handle a difficult situation with a key vendor for the company. He went to his supervisor, Stephanie, and asked her advice on what he should do. Rather than telling him what to do, or even giving her direct input, Stephanie replied, “John, let me tell you a story …” She went on to tell a story about an experience she had early in her career and the consequences of her decision over the years.  When she was done, she paused and waited. After a few seconds of silence, John smiled and said: “Got it.... Continue reading...

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October 11, 2016 11:31 am
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Be Careful about Trying to Show Appreciation During Unstable Times

While we know that good things happen when employees feel appreciated, communicating appreciation to staff is not a miracle salve that cures all wounds. Sometimes well-meaning supervisors (and sometimes leaders who don’t want to do the hard work of dealing with problems) try to use appreciation as a “quick fix” for deeper issues that need to be addressed. Here are five sets of circumstances when appreciation should not be the first action taken: Employees are not getting paid regularly. One time I was asked to train staff of a non-profit organization in how to show appreciation to one another. Throughout... Continue reading...

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September 26, 2016 2:05 pm
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Should Appreciation Be Performance-Based?

One of the most frequent questions I am asked when I’m conducting training for a business is: Should you show appreciation to someone who isn’t performing well? Tension exists in the world of recognition, employee engagement, and appreciation. There are differences of opinion on the relationship between an employee’s performance and recognizing them. Should you recognize an employee if they aren’t doing well in all areas of performance? Is appreciation independent of performance? To address the issue, I think we need to keep two foundational principles in mind: The purpose of work is to provide goods or services to customers... Continue reading...

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September 12, 2016 12:08 pm
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How to Find Good Employees: 3 Ways Communicating Appreciation Can Help

The news is repetitive and blaring:  employers are complaining about the inability to find qualified applicants for positions that need to be filled.  The discussion is rather ironic — having 10+ million workers who can’t find work, while employers report they can’t find potential employees who meet the needs they have. The issue impacts multiple industries.  The key term to understand: qualified applicants.  “Qualified” does not just mean educated or trained; it also involves character. As one employer told me, they can’t find workers who can meet all three conditions necessary to work there:  a) they have the training necessary... Continue reading...

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August 31, 2016 2:01 pm
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Practical Suggestions for Showing Appreciation in Day to Day Work Life

One of the most common questions we receive is: “How do you keep the concept of communicating appreciation going in the workplace?” We have found the following action steps to be extremely helpful in helping appreciation and encouragement become part of a workplace culture: Start your staff meetings with reports of examples of appreciation & encouragement being given.  Reinforce the importance of appreciation by starting meetings with team members sharing examples of receiving appreciation or observing someone else encouraging a colleague.  (If you wait until the end of the meeting, you’re at risk of “running out of time.”)  At the beginning, share... Continue reading...

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August 25, 2016 1:00 pm
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6 Essentials for Full Employee Engagement

Employee engagement is a big problem for organizations today. Research has shown that the vast majority of employees are not engaged, thus they aren’t giving their best efforts or aligning their behavior with organizational goals. A helpful way to understand how to engage employees is to consider the six universal human needs to thrive at work: respect, recognition, belonging, autonomy, personal growth and meaning. These are needs that people long to have met. And even if people are not consciously aware of them, subconsciously our human bodies are wired to have these needs met. When they are not met over time, it... Continue reading...

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July 19, 2016 2:00 am
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6 Steps to Improving Your Current Employees’ Soft Skills

Let’s face it: Soft skills like critical thinking, emotional intelligence, and adaptability are necessary for all employees to have. However, the majority of attention in the management world has been focused more on hiring employees with those skills than developing them in current employees. The term “soft skills” refers to skills like collaboration, problem solving, conflict resolution, and communication, which have more to do with how you act than what you know. Much of the time, these soft skills have to be seen “in action” and can be difficult to objectively measure (unlike technical qualifications, which can be tested). However,... Continue reading...

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June 8, 2016 7:00 am
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Conflict Without Casualties: A Field Guide for Leading With Compassionate Accountability

I (Nate) have always had a problem with the notion of conflict reduction, management, or mediation. All of these concepts imply that conflict is something to be lessened or eradicated, as if it’s fundamentally a bad thing. I’m not surprised that many people would view conflict this way. Look around: Divisive political rhetoric, religious polarization, and global ideological warfare. Everywhere you look, conflict is generating casualties. Negative conflict, manifested as workplace drama, costs the US economy over $350 billion per year in the currency of broken relationships, dysfunctional teams, morale and engagement problems, and failure to thrive. I believe that... Continue reading...

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May 6, 2016 1:27 pm
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The Dilemma of Physical Touch & Appreciation in the Workplace

“Physical touch in the workplace-to show appreciation? Really?” is one of the most common responses we get from some participants when training groups in the 5 Languages of Appreciation. I was in the midst of posting this article when a friend forwarded me this video aired by NBC Nightly News about Chobani Yogurt, where the owner is sharing ownership of the company with his employees.  But the video also shows Mr. Chobani hugging his employees and the piece ends with the statement: “where the money means a lot but being appreciated means even more”. Using physical touch to communicate appreciation... Continue reading...

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April 28, 2016 12:00 am
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How to Create a Culture of Love at Work: 2 Myths & 4 Practices

You’ve probably been there at some point in your life—working in an environment where people treat each other rudely, betray trust, or exhibit indifference toward co-workers. A friend of mine who is a marketing executive described one of his bosses as a “screamer.” I’ve had clients who sought out therapy primarily because their work environment was causing so much stress. A manager I recently met with was struggling with how to handle a co-worker who repeatedly puts him down publicly in front of his peers. In a recent case study, when a nurse with a long tenure informed her supervisor that her... Continue reading...

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April 13, 2016 10:00 am
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How to Show Appreciation While Managing Remote Workers

15five recently surveyed 500 managers and executives and released the following statistics about remote workers: 53% of companies in the U.S. continue to have standard workplaces, with nearly every employee coming into the office 4 or more days each week. 37% have a main office with some people working remotely. 10% have no office space at all. These statistics point to more and more work relationships existing in the context of remote locations. Increasing numbers of employees work in locations separate from their colleagues and supervisor, with “virtual teams” occurring across cities, states and countries. The combination of these two... Continue reading...

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April 8, 2016 7:00 am
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Cutting Through Cynicism with Authentic Appreciation – Part II

Last week we asked the questions: Who determines authenticity? Is authenticity based in reality or perception? What causes people not to believe others are genuine? Today’s post will answer these and shed some light on how to improve a cynical workplace. Common Reactions Some work settings seem to just “ooze” cynicism, sarcasm, and a lack of trust. Probably the most intense cynical environments I’ve experienced recently are medical settings and hospitals. Why might this be? It appears that leadership in many of these institutions have tried to communicate recognition and praise, or have done training on “How to build a positive team”, and... Continue reading...

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April 6, 2016 3:38 pm
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Cutting Through Cynicism With Authentic Appreciation – Part I

  “Are you kidding me? They don’t care about us.” “They don’t give a rip about me. It’s all about my performance. If I meet my performance goals, they’re happy. If I don’t, I’m gone.”   As I’ve worked with more facilities across the country, I’ve become aware that a large number of employees have a very cynical reaction to any discussion of positive communication from their supervisors, and sometimes, even their co-workers. The lack of genuineness in communicating appreciation may be the single biggest barrier to positive workplace relationships. One of the contributing factors to these underlying attitudes of cynicism... Continue reading...

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March 31, 2016 11:04 am
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The Importance of Top Down “Buy In”

My name is George Gotschall and I have been in management for about 35 years in both corporate and private enterprise.  I am currently the owner of a placement agency and a consulting company helping organizations choose their next employee wisely. In November 2014, Dr. White and Tim Hepner introduced me to the concept of Appreciation at Work and I fell in love with it!  Treating people like individuals, what a concept!  Since I am a certified behavioral analyst, the idea fit perfectly with the behavioral surveys I sell to my clients. The concept of treating employees like human beings with families,... Continue reading...

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February 9, 2016 7:00 am
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