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Are You Too Busy To Learn How To Overcome Busyness?

A change in perspective can make a difference Are you tired – mentally, emotionally (& physically)? Do you have more to do than you have time & energy? Are you overwhelmed in trying to manage all of your emails, texts, & voicemails? I’d bet you also are behind in reading all of the blogs, articles, and books that you feel you should. You probably feel overwhelmed and discouraged. Or just worn out. Welcome to the Busyness Club. I feel that way too. Your team members do. And so do your clients. A Personal Story… I grew up in a conservative... Continue reading...

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October 1, 2018 9:47 am
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7 Signs You Work With a Toxic Achiever and How to Cope

Toxic achievers pose a serious dilemma for business owners, managers, and supervisors. On the one hand, they get the job done — quickly, and more successfully than their peers. So, their work production or sales numbers look great. But, on the other hand, they create major headaches due to the way they relate to others, their negative conflictual attitude, and their propensity to frequently want “exceptions” to company policies and procedures. Signs To Look For How do you know if one of your team members is a toxic achiever, or just a pretty good producer who can be irritating to... Continue reading...

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February 19, 2018 8:52 am
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What Employees Hate About the Holidays (Poll Results)

Two years ago (2015), in response to a number of negative comments we had received from people regarding the upcoming holidays, we sent out a survey to our e-newsletter subscribers to find out what employees don’t like about the holidays. That year over 1,200 of our readers completed our survey. The results were interesting and found their way into a number of media articles (TV, radio, print). Given that we now have significantly more newsletter subscribers (over 100,000!), and it is two years later, we thought it would be good to revisit the issue. Just before Thanksgiving (2017) we asked... Continue reading...

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November 30, 2017 11:01 am
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Hurricane Harvey – 5 Potential Reasons Why We Don’t Respond (& How to Get Past Them)

The devastation of Hurricane Harvey is massive — and is evident in numerous ways: water damage to homes and businesses, loss of personal belongings, displaced individuals and families, 300,000+ cars left unusable, businesses not able to do business, schools shut down, nursing home residents moved… the list goes on and on. Unfortunately, the sheer size and impact of Harvey actually creates some dynamics that makes it more likely that people (including you and me) won’t respond to the vast needs created. How can that be? Why would we be less likely to give some form of aid (monetary aid, donations... Continue reading...

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September 5, 2017 1:15 pm
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Early Warning Signs of a Toxic, Sexist Workplace (like Apple?)

Apple has recently come under bombastic attacks as a result of recently leaked emails describing a less-than-healthy work environment.   The behaviors described almost seem from an era from the last millennia, rather than in a company that has been viewed as a leader into the 21st century. Outsiders may wonder: Are these reports really true?  How could these types of attitudes grow and exist in the context of progressive, well-educated professionals working together? The answers? Probably, and easily.  Just like mold can grow rampantly in a high tech, green, newly constructed physical work space (when the conditions exist and continue... Continue reading...

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September 27, 2016 3:18 pm
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Do You Have a Colleague Who is Easily Offended?

Not everyone feels appreciated in the same way. The more often we communicate appreciation in the ‘language’ and specific actions preferred by our colleagues, the more likely we are to ‘hit the mark’ in truly encouraging them and helping them feel valued. As we have trained thousands of employees in the concepts of authentic appreciation (both directly and through our Appreciation at Work Certified Facilitators) we have found that: A person’s primary language of appreciation is often the language in which they are most easily offended! So if you have a colleague or supervisor who seems to get upset easily... Continue reading...

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July 23, 2016 12:23 pm
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An Antidote For Disengagement: Being Appreciative For Your Job

Gallup reported on January 13 that only 32% of U.S. employees are actively engaged in their work from a mental, emotional and volitional (a choice of the will) point of view.  Conversely, 50.8% of employees were found to be “not engaged” and 17.2% are “actively disengaged”.  This latter group is a dangerous one — they are actually actively working at cross-purposes with their employer, doing things to make things worse in their workplace. Much of the blame for this sad state in our work environments is being placed fully and solely on the shoulders of supervisors, managers and employers, a position... Continue reading...

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January 28, 2016 9:48 am
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Don’t Forget—People are People, Not Machines or Rats in a Maze

Recently, I had the privilege to meet and listen to Ginger Hardage, Senior Vice President of Culture and Communications for Southwest Airlines. (I happened to be the morning keynote speaker and she was the afternoon keynote speaker.) One phrase used to describe Southwest Airlines was that they were “in the customer service business and just happened to use airplanes to help people get where they want.” Ginger’s presentation was a refreshing reminder that truly successful enterprises understand that their primary calling is to serve the customer and, that by doing so, they will be profitable.   (As opposed to the seemingly... Continue reading...

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January 17, 2016 2:50 pm
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