Tag Archive: employee engagement

Employees May Not Love Their Work, But They Can Still Be Engaged: 4 Categories of Work Experience

Employee engagement differs from employee satisfaction. A Gallup poll found that only 32 percent of U.S. workers are engaged in their jobs, for instance. Yet employees who don’t love their jobs can and should still be engaged. Custom Insight distinguishes employee engagement from employee satisfaction. Engagement is defined as “the extent to which employees feel passionate about their jobs, are committed to the organization, and put discretionary effort into their work.” Satisfaction relates to “love”—or how happy employees are.  The Purpose and Nature of Work  We must remind ourselves that the primary purpose of work is to provide for our needs—food, shelter, clothing.... Continue reading...

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September 24, 2018 3:14 am
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5 Languages Spotlight: Quality Time

Many people assume that appreciation is communicated verbally.  While using words is one way to show staff members that you value them, many employees prefer appreciation shown through the language of Quality Time. By Quality Time, we mean spending time with a colleague either by giving the person your focused attention, or working collaboratively with them.  We are not talking about simply being in physical proximity to another person. Many of us work closely with colleagues all day long, but at the end of the day will honestly say, “I did not have any quality time with any of my... Continue reading...

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June 18, 2018 9:00 am
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100,000+ Employees Share How They Want to Be Appreciated

Employee engagement is a major goal for many leaders (and most HR professionals).  But employee recognition has provided disappointing results.  Authentic appreciation is the key missing component – and knowing how employees want to be shown appreciation is critical. A core concept foundational to demonstrating authentic appreciation is that not everyone wants to be shown appreciation in the same ways.  Some people like verbal praise, but others feel valued when you spend time with them.  A number of employees feel supported by receiving some help when they are overwhelmed, while others are encouraged if you bring in their favorite cup... Continue reading...

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June 27, 2017 5:07 pm
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The Importance of Peer to Peer Appreciation

Our work is growing in scope and impact (for example, medical practices and hospitals, large corporations, banks, government agencies, public schools, universities, manufacturing firms, insurance agencies, the military.) But we also have been getting some interesting feedback as we listen to those with whom we work. One repeated message we are hearing is: Supervisors are not necessarily the individuals most concerned about supporting and encouraging those with whom they work. While we don’t want to disparage managers, employers, supervisors or team leaders; as a group, they often are not the ones who communicate the most excitement in finding out their colleagues’ preferred languages of appreciation and the... Continue reading...

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April 20, 2017 8:00 am
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The Vibrant Workplace: How to Build a Positive Workplace Culture

I am excited to let you know about the release of my new book, The Vibrant Workplace: Overcoming the Obstacles to Building a Culture of Appreciation, which came out in bookstores this week. The Vibrant Workplace is a summary of the lessons learned over the past 7+ years while helping organizations and leaders implement authentic appreciation in their workplaces.  Since creating a positive workplace culture is not the easiest thing to do, I identify the 10 most common challenges experienced, the underlying issues creating the obstacles faced, and give practical steps to overcome them. The issues addressed in the book, and... Continue reading...

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April 6, 2017 12:38 pm
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Can Appreciation Cross Cultures?

NOTE: This is an exclusive preview from my new book, The Vibrant Workplace: Overcoming the Obstacles to Building a Culture of Appreciation, which will be released on April 4 and can be pre-ordered now (go here for a special pre-release offer with access to a “behind the scenes” video interview).   I have had the privilege of traveling internationally to numerous countries to introduce the concept of authentic appreciation in the workplace.  Fortunately, authentic appreciation and vibrant workplaces aren’t limited to certain cultures. They exist on every inhabited continent. (Our book, The 5 Languages of Appreciation in the Workplace, has been translated into... Continue reading...

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March 29, 2017 8:00 am
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What Leaders Need to Be Communicating to Their Workforce

Ask any worker in corporate America and most will tell you: business leaders could be communicating more effectively with their workforce. Data collected in an Interact/Harris poll shows that most leaders aren’t engaging in crucial communication moments that could help establish trust. In fact, 91% of employees who responded to the poll said communication issues drag executives down. Instead of using effective communication strategies, leaders often display a lack of emotional intelligence by micromanaging, being indecisive, and attempting to hide their mistakes. By comparison, effective leaders are intentional about communicating with their workforce. Here are 5 ways leaders can communicate... Continue reading...

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January 19, 2017 5:00 pm
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What Employees Don’t Like About the Holidays

Some people love the holiday season, while others really don’t. In fact, it seems that a growing number of people make comments like: “I hate the holidays!” (Maybe they are just more vocal about it.) To find out more specifics, last year we sent out a survey to find out what about the holiday season employees don’t like – partly for our own education, but also to see if there were practical ideas that when implemented could reduce employees’ irritation. And there are. Over 1,200 of our readers completed our survey (within 24 hours of it being sent out!) On... Continue reading...

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December 7, 2016 11:00 am
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Improve Employee Engagement by using the DISC assessment and the 5 Languages of Appreciation

  Employee engagement has been shown to be an important factor that predicts healthier and more productive organizations. As a result, thousands of organizations assess the level of engagement for their employees annually, and attempt to implement strategies and programs to improve their engagement from year to year. However, many leaders have found that it is not that easy to increase the level of team members’ engagement. This is especially true in the area of how to increase employees’ sense of being valued and appreciated for their contributions. The DISC and the Motivating By Appreciation Inventory are two online assessment... Continue reading...

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November 3, 2016 8:20 am
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How Authentic Appreciation Can Cut Through Government Bureaucracy

Government agencies are extremely concerned about their low levels of employee engagement, and rightfully so. When staff don’t feel valued, they become discouraged, passive, apathetic and cynical. This can result from a variety of factors including not feeling respected by customers, poor communication within the agency, a sense of powerlessness to make improvements, and not ‘heard’ by upper level managers and directors.  The issues seem to be the same whether the agency is at the city, county, state or federal level (but federal employees seem to be the most frustrated.) We receive reports from all levels of government employees (frontline... Continue reading...

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October 24, 2016 9:10 am
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Engage Others by Helping Them Understand You

Recently, I had the privilege of conducting some communication training for a group.  We had done some previous communication training together on foundational issues of listening, so they were ready to work on some additional skills for building relationships with others. The skill set we worked on was the ways you can assist the person with whom you are talking to better understand you. Providing the context of your thoughts was the skill we focused on.  When we give each other the context of our thoughts — that is, the reason or purpose of our sharing — this greatly enhances others’ ability tounderstand us.  And... Continue reading...

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October 19, 2016 8:00 am
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How to Find Good Employees: 3 Ways Communicating Appreciation Can Help

The news is repetitive and blaring:  employers are complaining about the inability to find qualified applicants for positions that need to be filled.  The discussion is rather ironic — having 10+ million workers who can’t find work, while employers report they can’t find potential employees who meet the needs they have. The issue impacts multiple industries.  The key term to understand: qualified applicants.  “Qualified” does not just mean educated or trained; it also involves character. As one employer told me, they can’t find workers who can meet all three conditions necessary to work there:  a) they have the training necessary... Continue reading...

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August 31, 2016 2:01 pm
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Years of Service Award Leads to $30,000 Fine

You may or may not know that the #1 reason employees are recognized is for their length of service with their organization. Individuals routinely receive recognition and some tangible reward (a certificate, a watch, bonus check) for being employed for 1 year, 5 years, etc. [By the way, I use the term “being employed” deliberately, as opposed to “working” for reasons to become evident.] Recently, an employee was found to be receiving his annual salary even though he had not shown up to work for at least six years!  Ironically, he may have gone undetected for longer except that his... Continue reading...

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March 2, 2016 7:00 am
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Authentic Appreciation Can Amplify Your Business

I recently presented in Florida for the WCFSA (West Central Florida Safety Alliance). The event was aimed at learning how to manage Insurance and Safety Risks. The day of learning was intended to help members learn how to drive healthy organizational behavioral change, increase employee engagement and job satisfaction. I gladly presented the 5 Languages of Appreciation in the Workplace because regardless of what organizational missives you are trying to ‘reach’ or ‘manage’, organizations need buy-in, trust, and effective communication – and you just simply get that and more when you unleash the 5 Languages into the DNA of your organization.... Continue reading...

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February 3, 2016 12:27 pm
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An Antidote For Disengagement: Being Appreciative For Your Job

Gallup reported on January 13 that only 32% of U.S. employees are actively engaged in their work from a mental, emotional and volitional (a choice of the will) point of view.  Conversely, 50.8% of employees were found to be “not engaged” and 17.2% are “actively disengaged”.  This latter group is a dangerous one — they are actually actively working at cross-purposes with their employer, doing things to make things worse in their workplace. Much of the blame for this sad state in our work environments is being placed fully and solely on the shoulders of supervisors, managers and employers, a position... Continue reading...

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January 28, 2016 9:48 am
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What Will Employee Engagement Look Like in 2016?

We at TINYpulse are always interested in finding more ways to improve happiness and engagement at work. So here at the beginning of 2016, we’re interested in the trends, challenges, and opportunities that will shape the workplace in the coming year. Our research — including our recently released 2015 Employee Engagement Report — has given us plenty of eye-opening insight into the factors affecting the workforce. That, plus our observations of the major themes and developments of the past year, helped us determine 16 predictions for employee engagement in 2016. Check out a few of them below: Engagement will remain a #1... Continue reading...

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January 12, 2016 7:00 am
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Do You Really Want Tolerance…Or Respect?

“Tolerance is something you have for alcohol or someone with body odor…versus focusing on Respect.  Respect demands more. It demands an active role.” I first heard this unique view on tolerance from speaker and author Bruce Jacobs, speaking about his book, “Race Manners.” His basic premise is that you should never let yourself get away with simple tolerance. You don’t want to feel merely tolerated, and neither do others. For example, when I come home at night after a long day of training, I hope my wife is not looking out the window as I drive up and saying to... Continue reading...

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July 20, 2015 10:08 pm
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How Cynicism and Sarcasm Sap Creativity From Your Organization

We all have a finite amount of mental and emotional energy. That is why we are tired at the end of a busy day when we have been processing information and making decisions throughout the day.  Thus, effective leaders learn how to prioritize and channel their mental energy into completing the most important tasks, and not waste it on non-productive activities. One major drain of emotional energy often is ignored by leaders, however.  That is the presence of sarcasm and cynicism in your organization.  Both stem from negative thoughts and perceptions among team members that are then communicated and bounced... Continue reading...

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May 12, 2015 6:00 am
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Two-Way Communication: Essential to Employee Engagement

Doug Conant, former turn-around CEO of the Campbell Soup Company, and Keven Kruse, a serial entrepreneur and popular keynote speaker, have something in common. Both believe that two-way communication is essential to employee engagement. Since employee engagement drives job satisfaction, high productivity, and low turnover, it is worth taking a minute or two to consider their perspective. What is employee engagement? It is the emotional connection that an employee has to the organization and its goals. A 2011 Gallup poll found that only 29% of the workforce is engaged at work. That means that more than two-thirds of people are... Continue reading...

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April 8, 2015 2:00 am
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Not Everyone Appreciates Your Type of Appreciation

One of the lessons that aspiring leaders and those who want to continue to develop their leadership abilities must learn is: to be an effective leader, you have to learn how to lead individuals who are different than you. If you don’t, you will only be able to gather and lead those who are similar to you in personality, perspective or ability; and this, in turn, limits what you can accomplish. Although at first the idea seems intriguing, you actually don’t want to lead a group of “Junior You’s”. You may be talented but you can’t do everything, and to... Continue reading...

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February 3, 2015 1:31 pm
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Is There Time for Appreciation in a Restaurant? 

Fast paced and noisy. Often over worked and taking on too many more tabletops than they’re supposed to. Dealing with hungry and “hangry” people (people who get really angry when they’re hungry). In any business, your frontline employees (those who are in direct contact with your customer) actually “are” the company in the mind of the customer. It’s even more important in these interactions that your team understand their own language of appreciation and seek clues and confirmation of the language of appreciation of their co-workers and customers. In the fast paced nature of the hospitality industry, effectively appreciating your... Continue reading...

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August 28, 2014 8:32 am
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Should Appreciation Only Be Communicated When an Employee is Performing Well?

One of the most frequent questions I am asked when I’m conducting a training for a business is:  Should you show appreciation for someone who isn’t performing well? A tension exists in the world of recognition, employee engagement, and appreciation.  There are differences of opinion on the relationship between an employee’s performance and recognizing them.  Should you recognize an employee if they aren’t doing well in all areas of performance?  Is appreciation independent of performance? To address the issue, I think we need to keep two foundational principles in mind: The purpose of work is to provide goods or services to... Continue reading...

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August 11, 2014 12:31 pm
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Appreciating Your Team When You’re a Perfectionist

I admit. I’m a perfectionist. There’s always one flaw.  Or, there’s one more thing to fix or finish. It’s a part of who I am. And, because I focus on it for me, I also bring that same laser and cutting focus to my team. Being appreciative to team members at the workplace The more you are appreciative of the little things in your life and make it habit, the more it transcends to your relationships with others at work. For a long time, appreciation was not viewed as important in the workplace. However, research has shown that appreciation, more... Continue reading...

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August 4, 2014 2:03 pm
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Value Others to be Valuable

We’ve all heard the phrase, “build a better mousetrap and the world will beat a path to your door.”  It’s a myth. It’s just not true. In our hyper-connected world, whether or not you have the best mousetrap doesn’t get you the business, land you the job or even make you memorable. It might make you visible and that’s about as far as the “best mousetrap” will get you. The phrase needs amendment to read, “even if you have the best mousetrap in the world if people don’t know you, or like you and trust you – then they’re not... Continue reading...

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May 14, 2014 2:37 pm
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Do 70 Million Workers Really Hate their Jobs?

     This past week headlines of newspapers, website posts, and the talking heads on TV screamed about how U.S. employees hate their jobs (and that it is the fault of their managers).  Here are some actual titles: Millions of Bad Managers Are Killing America’s Growth (The Chairman’s Blog) Workplace Morale Heads Down: 70% of Americans negative about their jobs   (Subtitled: “Bosses from hell’ are giving U.S. Worker the Monday blues.)  (NY Daily News) Most Americans hate their jobs or have ‘checked out’ (LA Times) So the headlines and news reports went last week, about a recent report released by Gallup... Continue reading...

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January 2, 2014 8:19 am
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An Antidote for Disengagement: Being appreciative for your job

As I wrote recently, research was released by the Gallup organization that found only 3 out of 10 U.S. employees are actively engaged in their work from a mental, emotional and volitional (a choice of the will) point of view.  Conversely, 52% of employees were found to be not engaged and 18% are actively disengaged.  This latter group is a dangerous one — they are actually actively working at cross-purposes with their employer, doing things to make things worse in their workplace. Much of the blame for this sad state in our work environments is being placed fully and solely... Continue reading...

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July 2, 2013 9:00 pm
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