Making Things Right at Work: Increase Teamwork, Resolve Conflict and Build Trust<\/em><\/a> to help employees, supervisors and managers both reduce the amount of conflict which occurs and successfully manage interpersonal tensions once they happen.<\/p>\n\n\n\nWhy <\/em><\/strong>Conflict Happens (or \u2026 where does it come from?)<\/strong><\/p>\n\n\n\nWhen tensions arise at work, the first thing we must remember is that the behaviors displayed<\/em> are not necessarily the actual problem<\/em>. For example, when Robert cuts off a colleague in a meeting with a curt remark \u2013 while inappropriate \u2013 there is a deeper issue at the root of his reaction that is the real problem.<\/p>\n\n\n\nLet me share a few (but not all) of the sources of conflict we address more fully in the book:<\/p>\n\n\n\n
\n- Misunderstanding \/ Miscommunication<\/em>. Probably the most common source of challenges in workplace interactions comes from simple misunderstanding and miscommunication.<\/li>\n\n\n\n
- Dissimilar Personality and Communication Styles<\/em>. We need a diverse array of personality types in a work setting to avoid the dangers of \u201cgroupthink.\u201d Since we perceive events differently and communicate our views in distinct ways, misunderstanding one another can easily occur.<\/li>\n\n\n\n
- Feeling Offended or Disrespected<\/em>. Our response of feeling offended or disrespected comes from the experience of not feeling treated appropriately by others. Either they did something we think they shouldn\u2019t have or they didn\u2019t do something we think they should have.<\/li>\n<\/ul>\n\n\n\n
Other sources exist: truly inappropriate actions (a leader calling out a team member in front of others using derogatory language), or sometimes, unintentional mistakes (hitting \u201creply all\u201d to an email that includes communicating negative information about a colleague).<\/p>\n\n\n\n
Understanding the variety of potential sources of conflict helps us move beyond right and wrong thinking, and misattributing malicious motives when none existed. Additionally, being able to examine the possible source(s) of a disagreement between two team members, assists us in identifying the true source of the problem (for example, a misunderstanding of their roles within a project), and leads to the ability to resolve the real issue(s) creating interpersonal stress.<\/p>\n","protected":false},"excerpt":{"rendered":"Conflict at work happens \u2013 a lot. And it is a major source of stress for both employees and supervisors. It\u2019s easy for most of us to recall a tense moment in our workplace — to remember the discomfort of watching a not-so-friendly disagreement in a meeting. Or to relive the sting of a critical… Continue reading…<\/a>","protected":false},"author":8,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"footnotes":""},"categories":[160,21,2308,236,2223],"tags":[],"aioseo_notices":[],"yoast_head":"\nUnderstanding Workplace Conflict - Appreciation at Work<\/title>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\t\n\t\n\t\n