Categories for Authenticity

Why Employee Recognition Isn’t Working

As I have traveled across the country, working with various businesses and organizations, I’ve had the privilege to interact with numerous employees, supervisors, managers and HR professionals. When discussing their employee recognition programs, they report that their current programs aren’t working – they are not having a positive impact on employees or workplace morale. And, in many cases, the ways that most employee recognition programs are implemented actually create negative reactions among team members. Why? Because, as generally implemented, recognition is very different from authentic appreciation. Here is what we found: Recognition is largely about behavior. “Catch them doing what you... Continue reading...

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April 8, 2019 9:00 am
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The Value of Appreciation: Convincing Skeptics

Many business and organizational leaders are skeptical about the value of appreciation.  Leaders frequently ask: *What benefits will I or my organization gain from training my leaders and staff in communicating appreciation to one another? *Why should we be concerned about whether our employees feel appreciated? *What’s the potential benefit for the time, energy and cost it will take? These questions are neither unusual nor unreasonable for those who are responsible for the financial well-being of a business. The world of work is a demanding environment with harsh realities and no one has extra time or energy to waste on... Continue reading...

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April 1, 2019 8:18 am
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How to Determine the Ways Your Team Wants to Be Shown Appreciation

Communicating appreciation effectively to those with whom you work is based on three foundational premises: Not everyone feels appreciated in the same ways. (And specifically, not necessarily through the ways you feel appreciated.) Hence, the effectiveness of using the 5 Languages of Appreciation to communicate in the ways valued by the recipient. Appreciation needs to be viewed as authentic to have a positive impact. Attempts to communicate appreciate which are perceived as disingenuous not only “fall flat”, but they can actually create damage to your relationship. The more specific the appreciation is, the more likely it will be perceived as... Continue reading...

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March 25, 2019 9:00 am
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The Languages of Appreciation: A Tool for Growing Soft Skills

Historically, high level business and organizational leaders have been taught to focus on the “hard” metrics of business – financial statements, market share, increasing productivity and reducing expenses to maximize profits and shareholder value. These all are important aspects to monitor, to ensure the business is profitable and sustainable. Similarly, engineers, computer programmers and others who work in high-tech industries most often associated with Silicon Valley are trained, focused on, and rewarded for producing results. And these high-tech companies are known to offer competitive financial rewards and recognition programs to motivate and encourage employees to keep delivering high quality work.... Continue reading...

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February 25, 2019 8:55 am
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Boost Employee Morale: 3 Simple Steps YOU Can Take

‘Low Staff Morale’ is one of the most common issues leaders report that they struggle with. “We need help,” one manager told me. “People are negative, complaining, and don’t feel like the management cares about anything but getting the work done. And, to be honest, that’s how they have been treated. We need to turn things around.” PRACTICAL STEPS TO TAKE Here are three action steps you can take to improve (your own and) others’ morale: #1: Conduct a Self-Assessment   Ask yourself: What am I doing that isn’t helpful in creating a positive workplace? This could include both actions (complaining about a... Continue reading...

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February 11, 2019 9:00 am
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The Changing Workplace: The Importance of Peer to Peer Appreciation

When we first started applying the 5 languages to work-based relationships, out initial focus of communicating appreciation within the workplace was on managers and supervisors. In the past, an employee’s relationship with their direct supervisor was found to be one of the most influential factors on whether or not the employee enjoyed their job. So, our early focus was on training supervisors and managers in how to communicate appreciation effectively to their team members. While this was a good starting point, we quickly learned that to focus solely on managers and supervisors was to narrow and was not all that... Continue reading...

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January 28, 2019 9:00 am
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The Changing Workplace: Appreciation and Remote Workers

The culture that we live and work in is subject to constant change over time. And in recent years, that change has occurred at a highly accelerated rate. Rows of desks filled with stenographers and secretaries are well in the past.  In the 70’s, offices looked like cubicle farms, and these, in turn, transformed back up to open office plans, attempting to encourage communication and collaboration. Additionally, rapid technological changes (from the phone, to faxes, to emails, texting and videoconferencing) have created an entirely new category of employee, the remote worker. And their ranks are growing. In 1995, 9% of... Continue reading...

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January 14, 2019 9:00 am
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Is Appreciation in the Workplace Changing?

Is appreciation in the workplace changing? Is it the same as it was 5 years ago? 10 years ago? Does the way we communicate appreciation change over time? Yes, it does. But, in many ways, no it doesn’t. Last week, a new revised and updated version of The 5 Language of Appreciation in the Workplace was released.                           The first edition was published in 2011 and some may think, ok, that’s great for those who haven’t read it already, but the topic couldn’t have really changed that much. I would ‘beg... Continue reading...

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January 7, 2019 8:58 am
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To Give or Not to Give? That Is the Question

Many of us are (belatedly) starting to think:           “I’d like to get my boss (or colleague) a gift for the holidays, but what? I don’t want it to look like I’m trying to gain my boss’ favor.  But I don’t want just to give her some token ‘something’ that will look schmaltzy.           What could I get her?” I’m going to give you some things to think about, some of which may surprise you. First, consider not giving a gift now. Wait, and give them a meaningful gift later, after you have taken time to consider and explore.  Thoughtless... Continue reading...

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December 10, 2018 9:00 am
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What Employees Love & Hate about the Holidays

There are many factors to how holidays are handled in the workplace. Work schedules and demands, time off, decorations, and holiday parties all factor into how the season is incorporated into an office space and received by the employees who work there. Last year, we polled our readers to find out what they loved and hated about holidays in the workplace. We received nearly 3,000 responses! We explored both the good AND the bad because, well, that’s life! While we attempt to focus on the positive and provide hope for improving workplaces, we are also committed to being reality-based. So,... Continue reading...

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December 3, 2018 8:55 am
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