Should Appreciation Be Performance Based?

One of the most frequent questions I am asked when I’m conducting training for a business is: Should you show appreciation to someone who isn’t performing well? Tension exists in the world of recognition, employee engagement, and appreciation. There are differences of opinion on the relationship between an employee’s performance and recognizing them. Should you recognize an employee if they aren’t doing well in all areas of performance? Is appreciation independent of performance? To address the issue, I think we need to keep two foundational principles in mind: The purpose of work is to provide goods or services to customers... Continue reading...

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October 21, 2019 8:57 am
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Characteristics of Successful Teams

Although working with a team of very talented, capable and successful professionals can be fun and exciting, these teams can be challenging as well. But there are factors, when built into the team effort, that can make these “All-Star” teams incredibly impactful. Examples can be taken from many areas of life: music groups, sports teams, legal and political teams, strategic business partnerships. Unfortunately, many examples of “Super Teams” that failed also exist – which leads to the question: What are the necessary ingredients for success? Ingredients for Highly Successful Teams *Team members voluntarily submit to a selected leader (or leaders).... Continue reading...

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October 14, 2019 9:00 am
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How Millennials Lead: 4 Steps To Prepare Them For Leadership Today

How will the next generation lead?  The answer to this question will shape your business and your legacy. Three factors determine your leadership style: How you were parented. How you learn. And perhaps the most consequential, your generation. We are in the most significant generational power hand-off in history. Today 10,000 Baby Boomers will turn 65 years old. Baby Boomers are delaying retirement an average of five years. But the real problem is Generation X. Generation X (born 1965-1981) is about one-third the size of the Baby Boomer population (born 1946-1964). Translation: there are not enough Gen Xers to fill... Continue reading...

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October 7, 2019 9:00 am
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Picking Up Cues that Your Colleagues Need Some Encouragement

You may be surrounded by co-workers that need to be encouraged and feel appreciated, and you may not know it. Not everyone wears a sign that says, “I need to feel valued” or “Approaching burnout: encouragement needed,” (although some of us do wear ‘signs’ on our faces where others can easily tell when we are discouraged or weary). But many people are harder to read—they don’t say much and have rather non-expressive facial expressions. Additionally, some of us are not especially talented at picking up clues sent out by others. Our colleagues may be clearly communicating their distress, but we... Continue reading...

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September 30, 2019 9:00 am
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5 Languages Spotlight: Acts of Service

For someone whose preferred language of appreciation is Acts of Service, actions speak louder than words. Their motto is, “Don’t tell me you care; show me.” This week we want to focus on some of the best ways to show authentic appreciation to those who are encouraged by Acts of Service. As a reminder, to be successful in applying the 5 Languages of Appreciation in your workplace, for staff to feel truly appreciated, there are four core conditions that need to be met. Team members will feel valued when appreciation is communicated: regularly, through the language and actions important to... Continue reading...

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September 23, 2019 8:57 am
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Steps to Meaningful Affirmation

To affirm someone is to say something positive about someone directly to him or her. It is about saying something positive to the person about who he or she is. Or, it could be thanking someone for something he or she has done for you. Think of someone who has done something special for you. Maybe you think the person knows you appreciate the favor, but maybe you’ve never actually told him or her. Consider affirming that person directly, and see what happens. Let’s explore how to do that. Remove insincere phrases. First, remove phrases in your affirmation like “I... Continue reading...

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September 16, 2019 9:00 am
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Podcasts & Authentic Appreciation

Many people may not see any significant relationship between podcasts and authentic appreciation – but there is at least one. Podcasting is a form of communication which has developed rapidly over the past 5-10 years. Formerly, authors (now known as “content producers”) would share their ideas via a variety of media. Articles, books, and then blogs, communicated with the printed word. Radio and television shows and interviews used the oral and visual expression of one’s ideas. Many of these embodied the characteristics of “broadcasting” – casting out your information broadly, to a wide range of people – hoping that you would find those people... Continue reading...

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September 9, 2019 8:55 am
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5 Languages Spotlight: Words of Affirmation

How to Use Words of Appreciation Effectively While Words of Affirmation is the easiest language for most people to understand and use, it isn’t always deployed effectively. Supervisors and managers often use words to encourage their team members. Compliments, a simple “thank you”, praise in front of others – all are examples of common uses of words to send positive messages in the workplace. We have found that following a few simple tips can make the use of words more effective in showing appreciation and encouragement to colleagues (and help you avoid some common errors, as well). To be most... Continue reading...

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September 2, 2019 9:00 am
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Making Your Vacation Work for You: The 4 R’s

Labor Day is often seen as the unofficial end of summer, a last chance to spend time with family and friends before school shifts into full gear and autumn sweeps in. While the three-day weekend doesn’t afford as much time as a full summer vacation, it can still provide valuable time for a mental reset that can be beneficial to you both personally and professionally. Getting away from your home and your daily routine and responsibilities provides a needed mental break necessary to rejuvenate and re-energize. The Four R’s Rest. Try to schedule your vacation activities in a way that allows... Continue reading...

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August 26, 2019 8:55 am
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How to Show Appreciation Personally When You Oversee a Large Group

How do you communicate appreciation effectively when you manage large groups of employees? When I am conducting an Appreciation at Work training session with a work group, a common comment and question is similar to what Jack, a manager at a senior care living center, asked: “I ‘get’ the concept of communicating appreciation to my team and the need to make it personal and individualized.  But I have team members who report to me that I rarely see. They work a different shift or on the weekends and while we communicate through email, texts, and occasional calls, I really don’t have much... Continue reading...

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August 19, 2019 9:00 am
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