Sometimes conflict at work arises when we feel we have been treated wrongly. This can result in our feeling hurt, embarrassed, let down by another, offended, angry, and disappointed. These responses are the result when someone’s actions (or lack of action) are in contrast to what we believe should have happened. That is, when our expectations aren’t met by others. Whatever the source of the conflict is, we cannot truly resolve it and move on unless we are able to let go of hurt, anger, fear, bitterness, and the other negative emotions we have. The process of letting go—that is,... Continue reading...
I have had the privilege of traveling internationally to numerous countries to introduce the concept of authentic appreciation in the workplace. Fortunately, authentic appreciation and vibrant workplaces aren’t limited to certain cultures. They exist on every inhabited continent. Our book, The 5 Languages of Appreciation in the Workplace, has been translated into 23 languages. Lessons from a Multinational Training Experience A few years ago, I had the opportunity to train the management and supervisors of an elite international organization in how to communicate authentic appreciation to their staff. Functioning within the tourism and hospitality industries, the staff (in one location) come from over... Continue reading...
Many people assume that appreciation is always communicated verbally. While using words is one way to show staff members that you value them, many employees prefer appreciation shown through the language of Quality Time. In fact, Quality Time is the preferred appreciation language for 26% of employees in the U.S. (or, one of every four of your colleagues.) By Quality Time, we mean spending time with a colleague either by giving the person your focused attention, working collaboratively with them, or (for some people) just “hanging out.” You are showing that you value them by giving them your most precious resource:... Continue reading...
Sometimes we get stuck in a rut — and breaking out of it is difficult. Sometimes we get busy and put things we want to do on the back burner. And sometimes we’re waiting for more evidence to convince us. Well, friends, the time to act has arrived. Here are the facts on the current state of employment in the United States: Finding and hiring new (and qualified) employees is incredibly challenging. Recent research has shown that employees who are quitting their jobs are 10 times more likely to be leaving because of toxic cultural issues than for better compensation.... Continue reading...
Words of Affirmation is just one of the five ways employees like to be shown appreciation. And business and organizational leaders are constantly reminded how important it is to communicate appreciation to their staff — and it is. But sometimes a simple ‘thank you’ isn’t said often enough. When employees feel truly valued and appreciated, good things follow. Team members are less likely to leave for another job, complain and grumble, steal from the organization, or get hurt on the job. Conversely, they are more likely to show up for work (and on time), follow established policies and procedures, and... Continue reading...
“Don’t tell me you care; show me.” This is a phrase often heard from those whose preferred language of appreciation is Acts of Service. For them, actions will always speak louder than words and they feel appreciated when others reach out to help. Over 1 in 5 employees (22%) have Acts of Service as their primary language of appreciation (with another 15% having it as their secondary language). So over one third of your coworkers value appreciation shown through practical actions that will help them do their work more effectively. How you help out a colleague really is situation specific.... Continue reading...
Connectedness has become a huge issue within our culture. The disconnectedness and loneliness created by the COVID-19 pandemic created massive upheaval in our daily social structure (working remotely, reduced social interaction with friends and family, chaos related to children’s education and activities). Our work life has been equally disrupted. Not only with arrangements related to remote, working from home and hybrid working issues, but our normal patterns of relating and communicating have been affected. When we see our colleagues, where we see them, how often we interact, the mode of communication (email, phone, video conference, text, in person) and the... Continue reading...
The Great Resignation which has occurred over the past two years is not just an abstract concept – it impacts our everyday lives. Lack of service (calling the customer service department of any major company results in a minimum of twenty minutes on hold), restaurants closing due to lack of sufficient employees, delays in residential construction because there aren’t enough tradesmen to do the work, wait times of months when ordering appliances – the list seems endless. Whether the pattern of continued resignations will continue is not clear. But it appears we have moved from the Great Resignation to the... Continue reading...
How to Use Words of Appreciation Effectively While Words of Affirmation is the easiest language for most people to understand and use, it isn’t always deployed effectively. Supervisors and managers often use words to encourage their team members. Compliments, a simple thank you, praise in front of others – are all examples of common uses of words to send positive messages in the workplace. We have found that following a few simple tips can make the use of words more effective in showing appreciation and encouragement to colleagues (and help you avoid some common errors, as well). To be most... Continue reading...
While creating a workplace culture of appreciation is fairly straightforward, a number of practical challenges also exist. Research has shown that teaching leaders and colleagues how to communicate authentic appreciation to one another can make their workplaces more positive. And the impact has been demonstrated in medical settings, government agencies, nonprofit organizations, schools, multinational corporations, financial institutions and manufacturing firms. (Read the recent New York Times business section article* on the 5 languages of appreciation.) But, like trying to implement any change, obstacles can arise. After working with numerous organizations to implement the 5 languages of appreciation, we noticed some... Continue reading...
Since I have the opportunity to work and interact with a lot of different businesses, organizations, and government agencies, people often ask me: “What do you think about the future of work? What is it going to look like? Are remote and hybrid working arrangements here to stay?” As a result, I thought I would share my observations, beliefs and predictions. Observation #1: How organizations approach remote / working from home (WFH) and hybrid work will continue to largely be determined by the nature of work to be performed. From the beginning of the pandemic, the type of work to... Continue reading...
For life to work, we have to trust. Trust is critical for any functional relationship—with our family, our friends, and even our work-based relationships. The issue of trust—and mistrust—is powerfully relevant in our culture today. We hear comments about trust all over the news and frequently in personal conversations: “I trust that guy about as far as I can throw him.” Trust is essential to work-based relationships for many reasons: effective teamwork, collaboration with suppliers, smooth functioning of the organization to produce goods and services, better customer relationships and, ultimately, to obtain optimal outcomes. MISTRUST IN WORK RELATIONSHIPS There are... Continue reading...
February 21, 2022 9:00 am
We all make mistakes. Sometimes inadvertently. Sometimes we did what we thought was right (only to find out later, it wasn’t). And sometimes we just make a poor choice – for whatever reason. Making a mistake at work, to many of us, seems more serious than ones we commit in our personal lives. A misstep at work affects others, makes us look bad to our colleagues or boss, and may have serious ramifications on our work status. The Challenge of Acknowledging Our Errors For some of us, acknowledging to ourselves that we messed up is difficult. While admitting we made... Continue reading...
February 14, 2022 9:00 am
Not all conflicts look the same. And sometimes we don’t even realize there is tension in the air until someone points it out to us (“Have you noticed how standoffish Julie has been to us since that disagreement in the last team meeting?”). On the other hand, some individuals perceive friction when it doesn’t really exist in the other person’s mind. For example, you may think someone is upset with you because they have been “cool” toward you, when, in actuality, they are not very interactive because they are concerned about their mother who is in the hospital. Let’s lay... Continue reading...
Understanding where conflict comes from Conflict at work happens – a lot. And it is a major source of stress for both employees and supervisors. It shouldn’t take you but a few seconds to recall a tense moment in your workplace — to remember the discomfort of watching a not-so-friendly disagreement in a meeting. Or to relive the sting of a critical comment made in front of your colleagues. One study found that, on average, each employee spends 2.1 hours every week (or one day per month) dealing with conflict in some way. Either being directly involved in a disagreement,... Continue reading...
Many of us have good intentions. We want to help improve our workplace culture, become more positive and supportive, and less combative and stressful. And many of us have tried, but have gotten stuck in their endeavors. Our efforts in introducing the 5 languages of appreciation to leaders and colleagues have either been met with a lukewarm response or started out well, but fizzled before getting off the ground (partly due to all of the challenges the COVID pandemic has created). But I would encourage you: Take heart! Steps can be taken to get you ‘unstuck.’ Remember: People Have Limited... Continue reading...
January 24, 2022 11:20 am
How Preferences Among Different Age Groups Should Influence Your Recognition Strategies If you approach communicating appreciation and recognition to employees the same, regardless of their age group, you are at high risk for missing the mark – including wasting your time, energy and the organization’s money. Recent research with over 190,000 employees found that how they prefer to be shown appreciation varies significantly, especially for employees in the youngest and oldest generations. Utilizing the five languages of appreciation model, we found that while the pattern of preferred appreciation languages generally carries across age groups, a shift is occurring. Historically over... Continue reading...
Working with a team of very talented, capable and successful professionals can be exciting and rewarding, these teams can also present challenges. But there are factors that can make these All-Star teams incredibly impactful. Examples can be taken from many areas of life: music groups, sports teams, legal and political teams, strategic business partnerships. Unfortunately, many examples of ‘Super Teams’ that failed also exist – which leads to the question: What are the necessary ingredients for success? Ingredients for Highly Successful Teams *Team members voluntarily submit to a selected leader (or leaders). Clear, designated leadership is critical; although it can... Continue reading...
To begin the New Year, I thought I’d share a few thoughts about three key characteristics associated with success: perseverance, focus, and positivity. Perseverance Following up on last week’s blog on persevering to complete previous goals, here’s an image to consider. Focus When you focus on problems, you will find more problems. When you focus on possibilities, you will discover opportunities. Positivity And a couple of thoughts on positivity: I was called ‘pretty’ today! Actually, the full statement was, ‘You are pretty annoying,’ but I only focus on positive things. *** “Sometimes when you are in a dark place, you... Continue reading...
It’s that time of the year again – when we think about resolutions for the new year. Rather than considering a new list of “to do’s,” I’ve been thinking more about the role of perseverance in our lives, and in the lives of those who accomplish meaningful goals. While resolving to start new habits or achieve new goals is obviously a worthy endeavor, I believe sticking to and finishing those tasks not yet completed may be a better use of our time and energy. Our culture idolizes the “new” and really doesn’t think much of the boring, “steady as she goes,” day in... Continue reading...
December 27, 2021 9:00 am
December 20, 2021 10:45 pm
“The holidays.” Those two words are packed with memories, fleeting media images and mixed emotional reactions. The Hannukah-Christmas-New Year’s holiday season has begun, and if you are like me, with them comes a rapid succession of excitement, anticipation, anxiety, wonder, and a sense of tiredness (and I haven’t even done anything yet). Practical advice and some you (probably) don’t usually hear. Stress is essentially the experience of having more demands in your life than the resources you have to meet those demands. More stuff to do (make food, travel to relatives) with the same time = stress. Experiencing more people and relationships than the... Continue reading...
December 13, 2021 9:00 am
Holidays are a great time to enjoy some light reading. But we are also in the midst of difficult circumstances –team members spread out, supply chain challenges, and being short-staffed. Sync or Swim helps you understand underlying issues that will assist you and your team as you work through these challenges. Through a fun, story format, you’ll read about various personality types and how they often respond to stress. And you’ll learn practical ways to “pull your team together.” (It is also is a great way to introduce friends, family and colleagues to the 5 languages of appreciation.) Humans are hard-wired... Continue reading...
Tips for Navigating Holiday Gift-Giving It’s the time of year when many of us are starting to think: “I’d like to get my colleagues (or boss) a gift for the holidays, but what? I don’t want it to look like I’m just trying to ‘look good.’ But I don’t want to give them some trinket that will come across as schmaltzy. What should I get them… if anything?” I’m going to give you some advice to consider, some of which may surprise you. Unfortunately, in most work settings, the way gifts are given (as well as what is given and when they are given) reinforce our negative... Continue reading...
November 29, 2021 9:00 am
Holiday Football, the 5-Second Rule, and the Popularity of Pumpkin Anything We recently asked you to share about your Thanksgiving celebrations and experiences and over 200 of you responded! Our staff enjoyed reading about your traditions and dishes – from the familiar to the ‘new to us.’ Your comments ranged from the common frustrations surrounding who hosts, what is served and dealing with annoying relatives to the anticipation of spending time with college-aged children who will return home, finally getting to meet new family members born during quarantine, games, laughter and spending time together in person. Eighty-three people answered our... Continue reading...
November 22, 2021 6:13 pm
Recently, I wrote about humor in the workplace and thought it would be good to put some of the principles in action. And Thanksgiving seemed like a good time to ask about and share some successes and “fails” people have experienced over the years. While the Thanksgiving holiday and giving gratitude at work are important, I personally have become a little worn down by all of the reminders to “be sure and tell your colleagues you are thankful for them.” (If you do want something in that vein, read this past entry from our blog.) Let’s agree that is a... Continue reading...
HBR reports research demonstrating appreciation improves productivity The Harvard Business Review recently published an intriguing article, “5 Things High-Performing Teams Do Differently” based on research findings by Dr. Ron Friedman. “New research suggests that the highest-performing teams have found subtle ways of leveraging social connections during the pandemic to fuel their success. The findings offer important clues on ways any organization can foster greater connectedness — even within a remote or hybrid work setting — to engineer higher-performing teams.” And (surprise!) three of the five key characteristic actions they cited are core principles we teach in our Appreciation at... Continue reading...
Humor, laughter and smiling are easy, cheap antidotes to negativity and difficult circumstances. Consider the following: Always laugh when you can. It is cheap medicine. — Lord Byron Even the gods love jokes. — Plato If laughter cannot solve your problems, it will definitely DISSOLVE your problems; so that you can think clearly what to do about them. – Dr. Madan Kataria And while we don’t really need research to confirm what we all know experientially, here a few facts from the Mayo Clinic. Laughter: *improves our mood *decreases the stress we are experiencing *increases oxygen flow to... Continue reading...
By nature, we all tend to speak our own language of appreciation. If Acts of Service make me feel appreciated, then I will tend to pitch in and help my colleagues. If Quality Time makes me feel appreciated, then I may often go out of my way to stop by a teammate’s office and “check in” to see how they are doing. If Words of Affirmation make me feel appreciated, then you can expect that I will give use verbal praise to those with whom I work. If a high five energizes me and makes me feel appreciated, I will... Continue reading...
Well, here we are, 18+ months into dealing with COVID-19 and, unfortunately, the challenges remain. And additional challenges have developed – not only dealing with the actual physical repercussions of the virus – but now having to manage a wide range (and varying intensities) of opinions about COVID-related issues: masks, the vaccine, mandates, safety of our children, new virus variants. The tension is thick in the air – within the culture at large, on the airwaves and internet, within families, and within workplaces. A number of factors combine to create a significant sense of uneasiness for most of us: ... Continue reading...
