Categories for Communication

How to Deal with Condescending Colleagues

Spend any time in the workforce, and there is a high possibility that you will be made to feel “small” by a colleague talking down to you or devaluing your input.  Taking some time, however, to understand what motivates condescension, as well as learning some strategies to combat it, can help make working with colleagues who tend to be condescending much more tolerable. What motivates condescension? A person who is condescending in their comments toward others often: 1) wants to “win” the discussion, usually by squelching any dissent 2) uses the situation to boost their own self-esteem by tearing down... Continue reading...

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February 18, 2019 8:50 am
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The Changing Workplace: Appreciation and Remote Workers

The culture that we live and work in is subject to constant change over time. And in recent years, that change has occurred at a highly accelerated rate. Rows of desks filled with stenographers and secretaries are well in the past.  In the 70’s, offices looked like cubicle farms, and these, in turn, transformed back up to open office plans, attempting to encourage communication and collaboration. Additionally, rapid technological changes (from the phone, to faxes, to emails, texting and videoconferencing) have created an entirely new category of employee, the remote worker. And their ranks are growing. In 1995, 9% of... Continue reading...

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January 14, 2019 9:00 am
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Do Remote Employees Want to Be Shown Appreciation Differently Than Employees in Face-to-Face Settings?

    More and more American employees are working remotely. In 1995 only 9% percent of American workers telecommuted, but in 2015 off-site workers increased to 37% In 2016, 43% of American workers reported they spend at least part of their week working remotely. It has been estimated that 50% of the U.S. workforce has job responsibilities that are compatible with working off-site at least occasionally and between 80% and 90% of the U.S. workforce reports it would like to work remotely at least part-time. The Importance of Appreciation in the Workplace Despite the evidence that appreciation is both desired and... Continue reading...

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October 22, 2018 9:00 am
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Do You Ever Get Discouraged?

You work hard, try your best, and still, things don’t work out as you hoped. You plan, prepare, think ahead — and yet, something unforeseen comes out of nowhere and creates another obstacle you have to overcome. Life, both at work and outside of work, is difficult (at times, at least.) What is discouragement, really?  Discouragement literally means, “without courage.” We lose that fighting edge to “go get ’em” and attack the challenges of the day. We lose heart. We are worn out. We wonder if “it” (our goals/our vision) is worth all of the time and effort we are... Continue reading...

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September 10, 2018 8:39 am
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How Aesop Got It Right: 6 Reasons Stories Can Motivate Your Team

John was struggling with how to handle a difficult situation with a key vendor for the company. He went to his supervisor, Stephanie, and asked her advice on what he should do. Rather than telling him what to do, or even giving direct input, Stephanie replied, “John, let me tell you a story . . . ” She went on to tell a story about an experience she had had early in her career and the consequences of her decision over the years. When she was done, she paused and waited. After a few seconds of silence, John smiled and said: “Got it. Thanks.” He stood up... Continue reading...

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July 16, 2018 9:00 am
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Is Appreciation Just an American Concept?

I have had the privilege of traveling internationally to numerous countries to introduce the concept of authentic appreciation in the workplace.  Fortunately, authentic appreciation and vibrant workplaces aren’t limited to certain cultures. They exist on every inhabited continent. And our book, The 5 Languages of Appreciation in the Workplace, has been translated into 17 languages. Lessons From a Multinational Training Experience A few years ago, I had the privilege of training the management and supervisors of an elite international organization in how to communicate authentic appreciation to their staff. Functioning within the tourism and hospitality industries, the staff (in one location) come... Continue reading...

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July 9, 2018 9:00 am
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5 Languages Spotlight: Words of Affirmation

Tips for Using Words of Appreciation Effectively In honor of June being National Effective Communication Month, we wanted to spotlight the most ‘popular’ language of appreciation, Words of Affirmation. While this is the easiest language for most people to understand and use, it isn’t always deployed effectively. Supervisors and managers often use words to encourage their team members. Compliments, a simple “thank you”, praise in front of others – all are examples of common uses of words to send positive messages in the workplace. We have found that following a few simple tips can make the use of words more... Continue reading...

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May 29, 2018 9:00 am
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