Categories for Managing By Appreciation

Words Aren’t Enough

A major misconception many people have is that communicating appreciation is essentially a verbal act – saying thank you, giving a compliment, or sharing with a colleague why you appreciate them. So, when people hear the term ‘appreciation,’ many automatically think of words. The problem is: this is only part of the picture. Consider the following: If You Have to Use Words . . . While Words of Affirmation is the easiest language for most people to understand and use, they aren’t always implemented effectively. We have found that following a few simple tips can make a significant difference. To... Continue reading...

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November 28, 2022 9:00 am
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Coping with Change Is Easier When Staff Feel Appreciated

Change in the workplace is inevitable. Previously, change largely stemmed from response to external circumstances, like marketplace forces, or they were part of a larger institutional plan to create growth and improvement. But since the advent of the COVID pandemic, change seems to be the only constant in the workplace. Changes in the foundations of how we work and where we work are ever evolving and lead to uncertainty, anxiety, resistance, low morale and more, all of which can take their toll on employees. The good news is, managing reactions to change can be made easier if the change occurs... Continue reading...

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October 31, 2022 9:00 am
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Are There Times When You Should NOT Communicate Appreciation?

Our business is built around encouraging leaders and colleagues to show appreciation to their coworkers and training teams to do so effectively. But there are times and situations when we recommend not communicating appreciation (or, at least, waiting). Sometimes, encouraging your colleagues is not the best course of action to take. In fact, doing so at the wrong time can actually backfire and create more problems. Here are some circumstances when you should reconsider whether or not to proactively communicate appreciation to those with whom you work: When a relationship is tense. If you are in a work relationship that... Continue reading...

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October 17, 2022 9:00 am
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Answers to Common Questions about Appreciation

When people are introduced to the concept of communicating appreciation in the workplace, a number of questions are frequently raised. Sometimes the questions seem more like a defensive response, with the individual putting up an obstacle that they hope will relieve them from having to take the topic seriously. But many times, the person seems to be thinking through how the concept would apply to their daily work life. So, let’s identify and address some of the most frequently raised issues. “I barely have time to get my normal, daily tasks done each day. How will I find the time... Continue reading...

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October 3, 2022 9:00 am
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Making Others Feel Good Is Not the Goal of Appreciation

Sometimes, when business leaders first hear about the 5 languages of appreciation, their initial response is, “Work is getting things done. I don’t care how people feel about it.” My response is that, while I understand their hesitation, the goal of appreciation isn’t to make others feel good (though that is a nice byproduct). The real goal is to help create a healthy, functioning organization. This distinction is important because good employees are not easy to find, develop or keep. And business owners and managers are at risk for misunderstanding how to keep their team members. Many believe their employees... Continue reading...

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August 29, 2022 9:00 am
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Overcoming the “Weirdness Factor” in Appreciation

Feeling awkward about communicating appreciation among team members is normal. This “weirdness factor” is a common reaction when the 5 languages of appreciation are first introduced and teams begin to implement the concepts. It can feel particularly uncomfortable to speak words of affirmation to a colleague you aren’t used to talking to, or aren’t sure what kinds of words to use. What are common signs of people feeling “weird” about the appreciation process? Fear. Fear that others will think you are communicating appreciation “just because we are supposed to.” Fear that people will think your communication is not authentic or... Continue reading...

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August 22, 2022 9:00 am
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Why We Do, What We Do, the Way We Do

Successful companies and organizations have certain core values and commitments that run throughout their corporate cultures and are often visible in the services they offer and products they produce. When you think about Hilton, Chick-Fil-A, Southwest Airlines and Mercedes Benz, you know what you will be getting as a customer. This is because they have worked hard to make certain priorities and behaviors a part of their DNA. (If you don’t like or have the same values they do, you choose an alternative provider.) Hilton and Mercedes Benz provide quality and luxury at a higher cost to the consumer. Southwest... Continue reading...

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July 18, 2022 9:00 am
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The Employees You Should Worry about Losing – The Average Ones

A disturbing long-term trend has been documented by research – that a vast majority (up to 87%) of the workforce is either not engaged (read: they are present physically but not mentally or emotionally), or are totally disengaged (they actually undermine the success of an organization).  This is in spite of the fact that over 85% of organizations have an employee recognition program (which obviously aren’t working). Don’t Focus So Much on Top & Low Performers A basic challenge in working together with others is that not everyone performs at the same level with regard to the quality and amount... Continue reading...

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July 11, 2022 9:00 am
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Creating Harmony and Positive Energy at Work

A vibrant workplace draws people to it — quality, talented employees want to work in a healthy context. A vibrant workplace is the antithesis of how many work environments are described: negative, energy-sapping, and toxic to growth. In healthy workplaces, employees bring their own gifts and unique personalities to add to the synergy of a dynamic work setting. This is particularly relevant right now. Recent research by the Sloan School of Business at MIT found that during the recent Great Resignation that employees cited workplace culture issues as the reason they were leaving by a factor of 10x in comparison... Continue reading...

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June 20, 2022 9:00 am
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The Challenge of Apathy

Recently, I was speaking to a group of organizational leaders about workplace culture, and I asked them about some of the more challenging issues they are seeing. One leader responded: “apathy” — to which numerous others nodded in affirmation. They went on to elaborate: “Younger leaders are more passive” “They seem willing to live with the status quo,” and “They lack passion — they don’t seem to have any ‘fire in their belly.’” The senior leaders I was training were asking: “What do I do?” “How can I motivate a developing leader who doesn’t seem interested?” Unfortunately, this is not... Continue reading...

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June 13, 2022 9:00 am
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The Importance of Peer-to-Peer Appreciation

In the past, an employee’s relationship with their direct supervisor was found to be one of the most influential factors in whether or not the employee enjoyed their job. So, when we first started applying the 5 languages to work-based relationships, our early focus was on training supervisors and managers in how to communicate appreciation effectively to their team members. While this was a good starting point, we quickly learned that to focus solely on managers and supervisors was too narrow and not all that was needed. Although most employees like to receive positive messages from their supervisor, hearing encouragement... Continue reading...

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June 6, 2022 9:00 am
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‘Appreciation’ May Not Be What You Think It Is

When you hear the word ‘appreciation,’ what comes to mind?  The answer may vary depending on the context of the situation. When it comes to financial investments, you want your assets to appreciate – to increase in value (this is also true for real estate and even your home).  In personal relationships, we often feel compelled to communicate appreciation (that is, gratitude) when a friend or family member has done something to help us out, like helping us move into a new home, or bringing a meal when you’ve just had a baby. Even in the workplace, a person’s response... Continue reading...

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May 31, 2022 9:00 am
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5 Languages Spotlight: Gifts

When comparing the various Languages of Appreciation, it’s easy to see that employees overwhelmingly don’t choose tangible rewards as the primary way they want to be shown appreciation. Only 6% of employees identify tangible gifts as their primary language of appreciation. And they also choose tangible gifts as their least valued language almost 70% of the time. This is important to consider because most employee recognition programs emphasize giving gifts. While there is obviously nothing inherently wrong about this, companies end up wasting millions of dollars giving gifts to employees that aren’t wanted and do little to improve performance. This is especially... Continue reading...

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May 23, 2022 9:00 am
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5 Languages Spotlight: Quality Time

Many people assume that appreciation is always communicated verbally. While using words is one way to show staff members that you value them, many employees prefer appreciation shown through the language of Quality Time. In fact, Quality Time is the preferred appreciation language for 26% of employees in the U.S. (or, one of every four of your colleagues.) By Quality Time, we mean spending time with a colleague either by giving the person your focused attention, working collaboratively with them, or (for some people) just “hanging out.” You are showing that you value them by giving them your most precious resource:... Continue reading...

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May 2, 2022 9:00 am
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How Much Evidence Do You Need?

Sometimes we get stuck in a rut — and breaking out of it is difficult. Sometimes we get busy and put things we want to do on the back burner. And sometimes we’re waiting for more evidence to convince us. Well, friends, the time to act has arrived. Here are the facts on the current state of employment in the United States: Finding and hiring new (and qualified) employees is incredibly challenging. Recent research has shown that employees who are quitting their jobs are 10 times more likely to be leaving because of toxic cultural issues than for better compensation.... Continue reading...

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April 25, 2022 8:18 am
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6 Reasons Your Boss Doesn’t Say Thank You Enough (or Ever)

Words of Affirmation is just one of the five ways employees like to be shown appreciation. And business and organizational leaders are constantly reminded how important it is to communicate appreciation to their staff — and it is. But sometimes a simple ‘thank you’ isn’t said often enough. When employees feel truly valued and appreciated, good things follow. Team members are less likely to leave for another job, complain and grumble, steal from the organization, or get hurt on the job. Conversely, they are more likely to show up for work (and on time), follow established policies and procedures, and... Continue reading...

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April 18, 2022 9:00 am
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5 Languages Spotlight: Acts of Service

“Don’t tell me you care; show me.” This is a phrase often heard from those whose preferred language of appreciation is Acts of Service. For them, actions will always speak louder than words and they feel appreciated when others reach out to help. Over 1 in 5 employees (22%) have Acts of Service as their primary language of appreciation (with another 15% having it as their secondary language). So over one third of your coworkers value appreciation shown through practical actions that will help them do their work more effectively. How you help out a colleague really is situation specific.... Continue reading...

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April 11, 2022 9:00 am
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Understanding Employee Retention: People Are Loyal to People, Not Organizations

The Great Resignation which has occurred over the past two years is not just an abstract concept – it impacts our everyday lives. Lack of service (calling the customer service department of any major company results in a minimum of twenty minutes on hold), restaurants closing due to lack of sufficient employees, delays in residential construction because there aren’t enough tradesmen to do the work, wait times of months when ordering appliances – the list seems endless. Whether the pattern of continued resignations will continue is not clear. But it appears we have moved from the Great Resignation to the... Continue reading...

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March 28, 2022 9:00 am
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5 Languages Spotlight: Words of Affirmation

How to Use Words of Appreciation Effectively While Words of Affirmation is the easiest language for most people to understand and use, it isn’t always deployed effectively. Supervisors and managers often use words to encourage their team members. Compliments, a simple thank you, praise in front of others – are all examples of common uses of words to send positive messages in the workplace. We have found that following a few simple tips can make the use of words more effective in showing appreciation and encouragement to colleagues (and help you avoid some common errors, as well). To be most... Continue reading...

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March 21, 2022 9:00 am
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Sync or Swim: A light read about difficult situations and working together during a crisis

Holidays are a great time to enjoy some light reading. But we are also in the midst of difficult circumstances –team members spread out, supply chain challenges, and being short-staffed. Sync or Swim helps you understand underlying issues that will assist you and your team as you work through these challenges. Through a fun, story format, you’ll read about various personality types and how they often respond to stress. And you’ll learn practical ways to “pull your team together.” (It is also is a great way to introduce friends, family and colleagues to the 5 languages of appreciation.) Humans are hard-wired... Continue reading...

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December 6, 2021 9:00 am
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We’ve Been Fact Checked (and We Were Right!)

HBR reports research demonstrating appreciation improves productivity The Harvard Business Review recently published an intriguing article, “5 Things High-Performing Teams Do Differently” based on research findings by Dr. Ron Friedman.   “New research suggests that the highest-performing teams have found subtle ways of leveraging social connections during the pandemic to fuel their success. The findings offer important clues on ways any organization can foster greater connectedness — even within a remote or hybrid work setting — to engineer higher-performing teams.” And (surprise!) three of the five key characteristic actions they cited are core principles we teach in our Appreciation at... Continue reading...

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November 1, 2021 9:00 am
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Your Blind Spot: Your Least Valued Language of Appreciation

By nature, we all tend to speak our own language of appreciation. If Acts of Service make me feel appreciated, then I will tend to pitch in and help my colleagues. If Quality Time makes me feel appreciated, then I may often go out of my way to stop by a teammate’s office and “check in” to see how they are doing. If Words of Affirmation make me feel appreciated, then you can expect that I will give use verbal praise to those with whom I work. If a high five energizes me and makes me feel appreciated, I will... Continue reading...

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October 11, 2021 9:00 am
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Build a Positive Relationship, No Matter Who You Report To

In the past, an employee’s relationship with their direct supervisor was found to be one of the most influential factors on whether or not the employee enjoyed their job. However, this dynamic has changed somewhat. Jared Lindzon, in an article about change and work, spoke to analyst Josh Bersin who says, “Most companies, even big companies, are much less hierarchical and much less top-down in their execution than they used to be. Leaders are finding that they have to be more inspirational, they have to be more collaborative.” In recent years, both the structure of work teams and physical office... Continue reading...

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September 20, 2021 9:00 am
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The Expanded MBAI & Introducing the Senior Care Version

Identifying how each person wants to be shown appreciation is critical to be effective in encouraging and supporting one’s colleagues. Otherwise, team members wind up guessing or taking a shot in the dark, which can obviously lead to missing the mark. Over 285,000 individuals across the world have taken the Motivating By Appreciation Inventory which has helped them identify their Primary, Secondary and Least Valued Languages of Appreciation, along with the specific actions they value most within their Primary Language of Appreciation and from whom they desire those actions. The Expanded MBA Inventory builds off of the foundation of the... Continue reading...

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September 13, 2021 9:00 am
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Making Appreciation Stick

A common question I am asked by those trying to help create a culture of appreciation in the workplace is: “How do we continue the efforts over time so that a real change occurs?” This is always an encouraging question to be asked because it points to the individual’s desire to really make a difference in their workplace rather than just “go through the motions” or do a “one and done” training event. Let me share five guiding principles that can help appreciation “stick” in your workplace: Utilize small actions over time. As a friend once mentioned to me, “Most... Continue reading...

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August 16, 2021 9:00 am
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How to Show Appreciation to a Large Team Without Burning Out

Each workplace setting and group of employees is unique, which is why the Appreciation at Work materials are designed to provide turn-key, practical resources to assist leaders and organizations in building healthy workplace cultures. But sometimes there are challenges based on the structure of the industry, limited budgets, or the size of a work group that need special attention. Overseeing large teams is one of those unique circumstances. One example comes from Jack, a manager at a senior care living center, asked: “I ‘get’ the concept of communicating appreciation to my team and the need to make it personal and individualized.... Continue reading...

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August 2, 2021 9:00 am
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Getting Leadership Onboard for Appreciation at Work

Whenever I speak to a group of employees, supervisors, or HR managers, inevitably I hear something like the following: “What am I supposed to do if our management team isn’t interested in appreciation? They are focused on achieving goals and the bottom line – they think communicating appreciation is stupid and a waste of time.” Many leaders aren’t opposed to appreciation. They just don’t understand what communicating appreciation really looks like in daily work life, what it isn’t, and what they can realistically expect appreciation to accomplish in their organization. In recent years, the emphasis has been more on employee... Continue reading...

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May 17, 2021 9:00 am
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Appreciation is Making a Difference: Here’s Where

Over the past 10+ years, we have been diligent in investigating the concept of appreciation in the workplace from a variety of perspectives. Our goal is always to provide accurate, helpful and practical information and insights for applying appreciation to our daily work lives.  We strive to conduct high quality research and present valuable findings, but we realize if the information obtained isn’t understandable and applicable to the challenges of daily life, the results have limited value. As a result, we have written and published numerous articles (and created videos) exploring a wide range of topics, questions, and differences in... Continue reading...

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January 19, 2021 9:00 am
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The Easiest Way to Encourage and Support Others: Use Your Words

The easiest way to positively impact your colleagues is to tell them what you value and appreciate about them. While supervisors and managers often try to use words to encourage their team members, their efforts often don’t “hit the mark.” Fortunately, using our words to communicate encouragement is easily done – whether you (or your coworkers) are working from home or onsite. We have found that following a few simple tips can make the use of words more effective in showing appreciation and encouragement to colleagues (and help you avoid some common errors, as well). To be most effective, words... Continue reading...

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October 5, 2020 9:00 am
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