Categories for Managing By Appreciation

Your Blind Spot: Your Least Valued Language of Appreciation

By nature, we all tend to speak our own language of appreciation. If Acts of Service make me feel appreciated, then I will tend to pitch in and help my colleagues. If Quality Time makes me feel appreciated, then I may often go out of my way to stop by a teammate’s office and “check in” to see how they are doing. If Words of Affirmation make me feel appreciated, then you can expect that I will give use verbal praise to those with whom I work. If a high five energizes me and makes me feel appreciated, I will... Continue reading...

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October 11, 2021 9:00 am
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Build a Positive Relationship, No Matter Who You Report To

In the past, an employee’s relationship with their direct supervisor was found to be one of the most influential factors on whether or not the employee enjoyed their job. However, this dynamic has changed somewhat. Jared Lindzon, in an article about change and work, spoke to analyst Josh Bersin who says, “Most companies, even big companies, are much less hierarchical and much less top-down in their execution than they used to be. Leaders are finding that they have to be more inspirational, they have to be more collaborative.” In recent years, both the structure of work teams and physical office... Continue reading...

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September 20, 2021 9:00 am
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The Expanded MBAI & Introducing the Senior Care Version

Identifying how each person wants to be shown appreciation is critical to be effective in encouraging and supporting one’s colleagues. Otherwise, team members wind up guessing or taking a shot in the dark, which can obviously lead to missing the mark. Over 285,000 individuals across the world have taken the Motivating By Appreciation Inventory which has helped them identify their Primary, Secondary and Least Valued Languages of Appreciation, along with the specific actions they value most within their Primary Language of Appreciation and from whom they desire those actions. The Expanded MBA Inventory builds off of the foundation of the... Continue reading...

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September 13, 2021 9:00 am
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Making Appreciation Stick

A common question I am asked by those trying to help create a culture of appreciation in the workplace is: “How do we continue the efforts over time so that a real change occurs?” This is always an encouraging question to be asked because it points to the individual’s desire to really make a difference in their workplace rather than just “go through the motions” or do a “one and done” training event. Let me share five guiding principles that can help appreciation “stick” in your workplace: Utilize small actions over time. As a friend once mentioned to me, “Most... Continue reading...

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August 16, 2021 9:00 am
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How to Show Appreciation to a Large Team Without Burning Out

Each workplace setting and group of employees is unique, which is why the Appreciation at Work materials are designed to provide turn-key, practical resources to assist leaders and organizations in building healthy workplace cultures. But sometimes there are challenges based on the structure of the industry, limited budgets, or the size of a work group that need special attention. Overseeing large teams is one of those unique circumstances. One example comes from Jack, a manager at a senior care living center, asked: “I ‘get’ the concept of communicating appreciation to my team and the need to make it personal and individualized.... Continue reading...

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August 2, 2021 9:00 am
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Getting Leadership Onboard for Appreciation at Work

Whenever I speak to a group of employees, supervisors, or HR managers, inevitably I hear something like the following: “What am I supposed to do if our management team isn’t interested in appreciation? They are focused on achieving goals and the bottom line – they think communicating appreciation is stupid and a waste of time.” Many leaders aren’t opposed to appreciation. They just don’t understand what communicating appreciation really looks like in daily work life, what it isn’t, and what they can realistically expect appreciation to accomplish in their organization. In recent years, the emphasis has been more on employee... Continue reading...

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May 17, 2021 9:00 am
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Appreciation is Making a Difference: Here’s Where

Over the past 10+ years, we have been diligent in investigating the concept of appreciation in the workplace from a variety of perspectives. Our goal is always to provide accurate, helpful and practical information and insights for applying appreciation to our daily work lives.  We strive to conduct high quality research and present valuable findings, but we realize if the information obtained isn’t understandable and applicable to the challenges of daily life, the results have limited value. As a result, we have written and published numerous articles (and created videos) exploring a wide range of topics, questions, and differences in... Continue reading...

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January 19, 2021 9:00 am
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The Easiest Way to Encourage and Support Others: Use Your Words

The easiest way to positively impact your colleagues is to tell them what you value and appreciate about them. While supervisors and managers often try to use words to encourage their team members, their efforts often don’t “hit the mark.” Fortunately, using our words to communicate encouragement is easily done – whether you (or your coworkers) are working from home or onsite. We have found that following a few simple tips can make the use of words more effective in showing appreciation and encouragement to colleagues (and help you avoid some common errors, as well). To be most effective, words... Continue reading...

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October 5, 2020 9:00 am
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The Benefits of a Vibrant Workplace: Creating Harmony and Positive Energy at Work

Vibrant: full of energy and enthusiasm. Spirited, lively, energetic, full of life. The vibrant workplace connotes energy, positivity, and growth — characteristics we desire for the environment where we spend the majority of our waking hours. A vibrant workplace draws people to it — quality, talented employees want to work in a healthy context and became a part of the life-exuding process. Employees bring their own gifts and unique personalities to add to the synergy in a dynamic work setting. A vibrant workplace is the antithesis of how many work environments are described: negative, energy-sapping, and toxic to growth. Employees... Continue reading...

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August 17, 2020 9:00 am
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Building a Strong Team Culture: Valuing & Appreciating Differences in the Workplace

To build a successful and sustainable business, you need a team of employees who bring their unique abilities, strengths and perspectives to the challenges you will face. But to draw and keep talented individuals who have a variety of skills and personality types, you have to learn a key skill: You have to learn how to lead people who are different than you. Many books on leadership provide valuable insights into key skills and abilities needed to effectively lead others. But one concept that is not stressed enough is: to lead a successful team, you have to understand those who are... Continue reading...

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August 3, 2020 9:00 am
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Employees Are People, Not Just Work Units

Let me pose some questions for you:   *Are you a person or just a production unit?   *Do you have a life outside of work? (Think: friends, family, interests) *Are you a person, even at work, beyond your role there and what you get done? While performing one’s job as expected is critical, I firmly believe that people have worth and value no matter their level of performance. Every person is a unique individual created by God, and we all are intrinsically valuable—apart from what we do or accomplish. Many employees at all levels, including managers and supervisors, have... Continue reading...

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July 27, 2020 9:00 am
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Want an easy summer read that will help you understand the challenges of working together during a crisis?

It’s summer time – which means “light reading” time. But we are also in the midst of difficult circumstances – working from home, team members spread out, and business / financial challenges. Sync or Swim fits into both categories. Through a fun, story format, you’ll be exposed to various personality types and how they often respond to stress, and you’ll learn practical ways to “pull your team together.” Humans are ‘hard-wired for a story’ and fables cut through complexity to reveal simple wisdom. In them we see our own predicaments and reactions, both wise and foolish. Sync or Swim is... Continue reading...

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June 24, 2020 11:31 am
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Tips for Surviving Working from Home – From Remote Employees Themselves

Working from home (WFH) has moved from a short-term hassle to a longer, “this is life now” stage. The novelty is gone. The changes for the initial transition are in place. We now have to figure out how to make this scenario work for a while. Who best to learn from than other remote, WFH employees? We recently followed a group of WFH workers, having them fill out a questionnaire once a week for four weeks. We asked a lot of questions, and the results are just being published in Training this week. We inquired about their level of anxiety,... Continue reading...

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June 8, 2020 8:55 am
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Do You Need Virtual Training Resources to Keep Your Remote Employees Connected?

A core value to us at Appreciation at Work is to provide practical, low-cost resources to address the needs of our clients.  We are proud to announce the official launch of our new Virtual Appreciation at Work™ Training Kit — a brand-new feature to our Appreciation at Work resources. This year has seen dramatic changes in how and where people work. The past few months we have worked hard to adapt our Appreciation at Work training assets to make sure we are offering workable solutions to new challenges created by the COVID-19 pandemic. Now you can be among the first... Continue reading...

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June 1, 2020 9:20 am
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The Intersection Between Emotional Intelligence and Employee Appreciation

Emotional Intelligence is a big deal, and a lot of people across all fields have recognized its importance. Daniel Goleman labeled it the sine quo non of leadership. Travis Bradberry found high levels of emotional intelligence in 90% of top performers across a variety of industries. Actor David Caruso called emotional intelligence the “intersection” of head and heart. Jack Welch said that emotional intelligence was more important than book smarts in the making of a leader. Emotional intelligence describes a person’s ability to recognize, manage, and influence emotions in themselves and other people. It is the skill you use to... Continue reading...

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March 16, 2020 9:00 am
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How Authentic Appreciation Can Make You Less Busy

Busyness, especially unnecessary and unproductive busyness, is like the unhealthy rapid growth that can happen in living organisms like plants. Busyness eats up resources (time, energy, money) for activity that may not be healthy for the organization or its members. As a psychologist, I’m supposed to know something about behavior change, and how to help people change patterns of behavior and habits. One of the factors that we know improves the likelihood of changing behavior is if the new behavior is closely related to an existing behavior. So, for example, if you want to start an exercise program, you are... Continue reading...

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March 9, 2020 9:00 am
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Any Day of the Year Can Be Employee Appreciation Day

This Friday, March 6th, is Employee Appreciation Day. And while the team at Appreciation at Work certainly applauds the thought, we want to encourage our readers to consider that authentic appreciation is something that can and should be practiced every day of the year, not just on a single, designated holiday. At the core of The 5 Languages of Appreciation in the Workplace is the knowledge that team members will feel valued when appreciation is communicated: regularly, through the language and actions important to the recipient, in a way that is personal and individualized, and in a manner that is... Continue reading...

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March 2, 2020 9:00 am
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Dealing with the “Weirdness Factor” in Appreciation

Feeling “weird” about communicating appreciation among team members is normal (especially if the group has just gone through training together on the 5 languages of appreciation). This “weirdness factor” is a common reaction when the appreciation languages are first introduced and teams begin to implement the concepts. What are common signs of people feeling “weird” about the appreciation process? Fear. Fear that others will think you are communicating appreciation “just because we are supposed to.” Fear that people will think your communication is not authentic or genuine. Fear that your encouragement won’t go well or be received positively. Awkwardness. We... Continue reading...

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February 24, 2020 9:00 am
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When Should You NOT Communicate Appreciation?

While we obviously encourage leaders and colleagues to show appreciation to their coworkers, and seek to train teams to do so effectively, there are times and situations when we recommend not communicating appreciation (or, at least, to wait). That is, communicating encouragement to your colleagues is sometimes not the best course of action to take. In fact, doing so can actually backfire and create more problems relationally. Here are some circumstances when you should reconsider whether or not to proactively communicate appreciation to those with whom you work: When a relationship is tense. If you are in a work relationship... Continue reading...

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February 10, 2020 9:00 am
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Communicating Appreciation without Breaking the Bank

The reality is, all companies and organizations have limited financial resources. So, accomplishing the organization’s goals and building a healthy culture must happen within these limitations. Fortunately, building a positive culture with appreciation doesn’t take a lot of money. Rather what is needed is a plan with appropriate tools and the commitment to implement that plan. Communicating Meaningful & Impactful Appreciation Taking the time to show team members that you appreciate their efforts and value them as people (not just ‘work units’) can provide a much-needed boost in encouragement. Research has shown us effective ways to communicate appreciation and encouragement... Continue reading...

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January 27, 2020 9:00 am
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5 Languages Spotlight: Quality Time

Many people assume that appreciation is communicated verbally. While using words is one way to show staff members that you value them, many employees prefer appreciation shown through the language of Quality Time. By Quality Time, we mean spending time with a colleague either by giving the person your focused attention, or working collaboratively with them. You are showing them that you value their contribution by giving them your most precious resource: your time. We are not talking about simply being in physical proximity to another person. Many of us work closely with colleagues all day long, but at the end of... Continue reading...

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January 20, 2020 9:00 am
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Avoiding Mistakes: How Others Don’t Want to Be Shown Appreciation

While the primary focus of our work with the 5 languages of appreciation has been to help individuals learn how to communicate authentic appreciation in the ways meaningful to one another, we’ve learned that the ‘flip side’ is also important. That is, how do you avoid inadvertently using actions to show appreciation that your coworker clearly doesn’t want? The goal is to communicate positively with one’s colleagues, so making them uncomfortable or even offending them is not what anyone really intends. Since, as an organization, we are committed to learning, growing, and improving, we undertook the process to explore the... Continue reading...

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January 13, 2020 8:50 am
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Getting the Most Out of the MBA Inventory – How Appreciation Varies Across Work Settings

An important characteristic of Appreciation at Work is that we are a learning organization – we strive to gain insights from our prior experiences, incorporate the feedback provided by our clients, and apply relevant lessons from other leaders. The result? We are continually working to improve our products and processes. We want to provide the best quality and most practical help possible to improve workplace relationships. One recent, major outcome of this continual learning process was the launch of the Expanded version of the Motivating By Appreciation Inventory this past year. In development for over three years, we invested tens... Continue reading...

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January 6, 2020 8:55 am
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Sync or Swim: A Fable about Workplace Communication and Coming Together in a Crisis

Since earliest times, fables have been passed on from generation to generation. Humans are ‘hard-wired for a story’ and fables cut through complexity to reveal simple wisdom. In them we see our own predicaments and reactions, both wise and foolish. Our book, Sync or Swim, helps us solve the frustrating contradiction of morale-building programs that end up hurting morale and of recognition programs resulting in cynicism. The story is written to be a fun, quick read, illustrating ways to communicate appreciation that generate productivity and effective teamwork. Each character responds in different ways to the same situation – as each... Continue reading...

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December 9, 2019 9:00 am
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The Power of Using Stories to Lead

How Effective Leaders Grab the Hearts of their Team Members Most leaders tend to focus on data and factual information. And accurate data is important for making good management decisions. But throughout history, communicating through facts has not been the most utilized method for sharing and developing leadership qualities. Rather, stories have been used more than any other form of verbal expression. For evidence, look to Greek philosophers, wisdom literature from Asia, and the wide range of stories from multiple cultures across the centuries designed to teach guiding principles for life. Aristotle, Plato, Socrates, Confucius and Jesus all used stories grounded in daily... Continue reading...

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December 2, 2019 9:00 am
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Don’t Be a Turkey: How to Show Appreciation at Work This Thanksgiving

Team leaders are often encouraged (“bombarded” is actually a better word) to communicate appreciation to colleagues during the Thanksgiving holiday season. Expressing thanks for a job well done is sure to be received well, right? Not necessarily. At times, clueless managers are at risk for saying “thanks” in ways that won’t be received well. They don’t really “get” appreciation and what the big deal is – but they try anyway, and often their actions seriously miss the mark and actually wind up being offensive. Here are some actions to avoid: The “Who is this person impersonating our supervisor?” card. The... Continue reading...

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November 18, 2019 9:00 am
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5 Languages Spotlight: Gifts

When asked to compare the various Languages of Appreciation in importance to them, employees overwhelmingly don’t choose tangible rewards as the primary way they want to be shown appreciation. In fact, only 6% of employees identify tangible gifts as their primary language of appreciation. To look at the issue from the opposite perspective, employees choose tangible gifts as their least valued way to be shown appreciation almost 70% of the time. Why is this important to know? For two reasons. First, most employee recognition programs emphasize giving gifts as a reward for achieving goals. While there is obviously nothing inherently wrong about... Continue reading...

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November 4, 2019 9:00 am
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Authenticity: A Closer Look

The past few years there has been an increased focus in our culture on genuineness, authenticity, and vulnerability – for people in general, but specifically for leaders in the workplace. Like most movements, the call for a return to being truly ourselves in our interactions with others is a needed one. For far too long, we have focused more on image and looking good rather than building substance, true character and competence in our lives. While the pursuit of looking like we have it together is not new, the intensity has been magnified through social media (“likes” on Facebook, becoming... Continue reading...

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October 28, 2019 9:00 am
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Should Appreciation Be Performance Based?

One of the most frequent questions I am asked when I’m conducting training for a business is: Should you show appreciation to someone who isn’t performing well? Tension exists in the world of recognition, employee engagement, and appreciation. There are differences of opinion on the relationship between an employee’s performance and recognizing them. Should you recognize an employee if they aren’t doing well in all areas of performance? Is appreciation independent of performance? To address the issue, I think we need to keep two foundational principles in mind: The purpose of work is to provide goods or services to customers... Continue reading...

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October 21, 2019 8:57 am
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