Categories for Workplace Culture

A Candid Discussion about Hugging in the Workplace

  Fortunately, we live in an era where more people finally feel comfortable speaking up about unwanted touch and situations that make them uncomfortable. Conversations are being sparked by news from Hollywood, politics, and workplaces, as well as more casual encounters with family and friends. This leads many to ask: Is there any place for physical touch in the workplace? We believe there is a role for appropriate touch in work-oriented relationships. Early in our research, we found that less than 1% of employees choose Physical Touch as their primary appreciation language – and it is the most frequently chosen... Continue reading...

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April 22, 2019 11:20 am
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Employees Are People, Not Just Work Units

Let me pose some questions for you:   *Are you a person or just a production unit?   *Do you have a life outside of work? (Think: friends, family, interests)   *Are you a person, even at work, beyond your role there and what you get done? While performing one’s job as expected is critical, I firmly believe that people have worth and value no matter their level of performance. Every person is a unique individual created by God, and we all are intrinsically valuable—apart from what we do or accomplish. Many employees at all levels, including managers and supervisors,... Continue reading...

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April 15, 2019 8:22 am
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Why Employee Recognition Isn’t Working

As I have traveled across the country, working with various businesses and organizations, I’ve had the privilege to interact with numerous employees, supervisors, managers and HR professionals. When discussing their employee recognition programs, they report that their current programs aren’t working – they are not having a positive impact on employees or workplace morale. And, in many cases, the ways that most employee recognition programs are implemented actually create negative reactions among team members. Why? Because, as generally implemented, recognition is very different from authentic appreciation. Here is what we found: Recognition is largely about behavior. “Catch them doing what you... Continue reading...

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April 8, 2019 9:00 am
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The Value of Appreciation: Convincing Skeptics

Many business and organizational leaders are skeptical about the value of appreciation.  Leaders frequently ask: *What benefits will I or my organization gain from training my leaders and staff in communicating appreciation to one another? *Why should we be concerned about whether our employees feel appreciated? *What’s the potential benefit for the time, energy and cost it will take? These questions are neither unusual nor unreasonable for those who are responsible for the financial well-being of a business. The world of work is a demanding environment with harsh realities and no one has extra time or energy to waste on... Continue reading...

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April 1, 2019 8:18 am
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How to Determine the Ways Your Team Wants to Be Shown Appreciation

Communicating appreciation effectively to those with whom you work is based on three foundational premises: Not everyone feels appreciated in the same ways. (And specifically, not necessarily through the ways you feel appreciated.) Hence, the effectiveness of using the 5 Languages of Appreciation to communicate in the ways valued by the recipient. Appreciation needs to be viewed as authentic to have a positive impact. Attempts to communicate appreciate which are perceived as disingenuous not only “fall flat”, but they can actually create damage to your relationship. The more specific the appreciation is, the more likely it will be perceived as... Continue reading...

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March 25, 2019 9:00 am
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How to Deal with Decisions about March Madness in the Workplace

Every Spring a national event captures the attention of millions of employees: the NCAA “March Madness” basketball tournaments. Individuals who are die-hard basketball fans, those who may follow their local college team when they are doing well, and people who just like to pick teams according to their mascots – all become intrigued and involved in following the games. Understanding March Madness While “March Madness” is typically referred to as a singular event, those familiar with the tournaments know that they actually are a series of games and regional tournaments over a three-week period. The process begins with “Selection Sunday”... Continue reading...

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March 18, 2019 9:00 am
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The Employees You Should Worry About Losing: The Average Ones

Disturbing research was released recently by The Gallup Group, indicating that 87% of the workforce is either not engaged (read: they are there physically but not mentally or emotionally), or totally disengaged (they actually undermine the success of an organization.) This is the highest rate of disengagement ever measured, and is in spite of the fact that over 85% of organizations have an employee recognition program (which obviously aren’t working). Don’t Focus So Much on Tope & Low Performers A basic challenge in working together with others is that not everyone performs at the same level with regard to the... Continue reading...

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March 11, 2019 9:00 am
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The Languages of Appreciation: A Tool for Growing Soft Skills

Historically, high level business and organizational leaders have been taught to focus on the “hard” metrics of business – financial statements, market share, increasing productivity and reducing expenses to maximize profits and shareholder value. These all are important aspects to monitor, to ensure the business is profitable and sustainable. Similarly, engineers, computer programmers and others who work in high-tech industries most often associated with Silicon Valley are trained, focused on, and rewarded for producing results. And these high-tech companies are known to offer competitive financial rewards and recognition programs to motivate and encourage employees to keep delivering high quality work.... Continue reading...

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February 25, 2019 8:55 am
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How to Deal with Condescending Colleagues

Spend any time in the workforce, and there is a high possibility that you will be made to feel “small” by a colleague talking down to you or devaluing your input.  Taking some time, however, to understand what motivates condescension, as well as learning some strategies to combat it, can help make working with colleagues who tend to be condescending much more tolerable. What motivates condescension? A person who is condescending in their comments toward others often: 1) wants to “win” the discussion, usually by squelching any dissent 2) uses the situation to boost their own self-esteem by tearing down... Continue reading...

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February 18, 2019 8:50 am
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5 Signs of a Toxic Workplace

From negative communication patterns to low morale, five indicators that your workplace is sapping your energy and mental health. Plus a new resource to help. The 2018 Oxford Dictionary’s Word of the Year: TOXIC.  Not surprisingly, recent results from an anonymous survey found 52% of employees report they believe their work environment to be toxic. Is your workplace toxic? All workplaces have some challenges and negative characteristics, so it can be difficult to determine if your workplace has a normal amount of challenges, is seriously dysfunctional, or possibly really toxic. Here are five signs that will help you determine the... Continue reading...

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February 4, 2019 9:00 am
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