Categories for Employee engagement

The Relationship between Emotional Intelligence and Staff Turnover

You already know that emotional intelligence is important in leader/follower relations. What is the importance of emotional intelligence among team members? How does your level of emotional intelligence affect your colleague’s intent to quit? How does your colleagues’ competency in emotional intelligence impact your decision to stay where you are or look for a new team, possibly at a new company? Keep in mind that emotional intelligence is a skill that enables you to recognize, manage, and influence emotions in yourself and others. As you know, people are emotional creatures. People are also inherently communal. Mix ‘community’ with ‘emotions’ and... Continue reading...

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July 26, 2021 9:00 am
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Resources for Building Healthy Teams

Dr. Paul White and the Appreciation at Work team have been creating and publishing some new resources to help create healthy workplaces, especially for use in the midst of this difficult time of having team members working remotely (and from home), some working on-site, and others working in a hybrid model (some from home, some at the workplace).  This creates challenges in developing and maintaining healthy work relationships. Dr. White recently completed research with a national sample of remote employees and the results were summarized in an interview with Psychology Today‘s Hope and Resilience writer, Dr. Jamie D. Aten. The... Continue reading...

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October 12, 2020 9:30 am
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How to Help Your Employees Find Purpose at Work

“Does what I do matter?” Every person on the planet wants to know the answer to this question. This is especially true for employees that are feeling unstable and uncertain about their future. Employees that have a clear sense of their purpose are more engaged, more loyal, and more productive too. Amidst the pandemic, your team is looking for hope. The U.S. Census Bureau reported that nearly one-third of all Americans currently suffer from depression and anxiety. As quarantine orders took effect, self-help book sales shot up by 39%. Man has been searching for meaning from the beginning of time.... Continue reading...

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August 31, 2020 8:55 am
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Do You Need Virtual Training Resources to Keep Your Remote Employees Connected?

A core value to us at Appreciation at Work is to provide practical, low-cost resources to address the needs of our clients.  We are proud to announce the official launch of our new Virtual Appreciation at Work™ Training Kit — a brand-new feature to our Appreciation at Work resources. This year has seen dramatic changes in how and where people work. The past few months we have worked hard to adapt our Appreciation at Work training assets to make sure we are offering workable solutions to new challenges created by the COVID-19 pandemic. Now you can be among the first... Continue reading...

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June 1, 2020 9:20 am
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Change Goes Better When Staff Feel Appreciated

Change in the workplace is often inevitable. Previously, changes had to be made in response to external circumstances, like marketplace forces, or they were part of a larger institutional plan to create growth and improvement. Now, with the advent of the COVID-19 pandemic, change seems to be the only constant in the workplace. Changes in the foundations of how we work and where we work are ever evolving and they can take their toll on employees — which leads to uncertainty, anxiety, resistance, low morale and more. The good news is, managing reactions to change can be made easier if... Continue reading...

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May 18, 2020 9:00 am
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When Should You NOT Communicate Appreciation?

While we obviously encourage leaders and colleagues to show appreciation to their coworkers, and seek to train teams to do so effectively, there are times and situations when we recommend not communicating appreciation (or, at least, to wait). That is, communicating encouragement to your colleagues is sometimes not the best course of action to take. In fact, doing so can actually backfire and create more problems relationally. Here are some circumstances when you should reconsider whether or not to proactively communicate appreciation to those with whom you work: When a relationship is tense. If you are in a work relationship... Continue reading...

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February 10, 2020 9:00 am
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Avoiding Mistakes: How Others Don’t Want to Be Shown Appreciation

While the primary focus of our work with the 5 languages of appreciation has been to help individuals learn how to communicate authentic appreciation in the ways meaningful to one another, we’ve learned that the ‘flip side’ is also important. That is, how do you avoid inadvertently using actions to show appreciation that your coworker clearly doesn’t want? The goal is to communicate positively with one’s colleagues, so making them uncomfortable or even offending them is not what anyone really intends. Since, as an organization, we are committed to learning, growing, and improving, we undertook the process to explore the... Continue reading...

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January 13, 2020 8:50 am
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How Millennials Lead: 4 Steps To Prepare Them For Leadership Today

How will the next generation lead?  The answer to this question will shape your business and your legacy. Three factors determine your leadership style: How you were parented. How you learn. And perhaps the most consequential, your generation. We are in the most significant generational power hand-off in history. Today 10,000 Baby Boomers will turn 65 years old. Baby Boomers are delaying retirement an average of five years. But the real problem is Generation X. Generation X (born 1965-1981) is about one-third the size of the Baby Boomer population (born 1946-1964). Translation: there are not enough Gen Xers to fill... Continue reading...

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October 7, 2019 9:00 am
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Podcasts & Authentic Appreciation

Many people may not see any significant relationship between podcasts and authentic appreciation – but there is at least one. Podcasting is a form of communication which has developed rapidly over the past 5-10 years. Formerly, authors (now known as “content producers”) would share their ideas via a variety of media. Articles, books, and then blogs, communicated with the printed word. Radio and television shows and interviews used the oral and visual expression of one’s ideas. Many of these embodied the characteristics of “broadcasting” – casting out your information broadly, to a wide range of people – hoping that you would find those people... Continue reading...

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September 9, 2019 8:55 am
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Building a Strong Team Culture: Valuing & Appreciating Differences in the Workplace

To build a successful and sustainable business, you need a team of employees who bring their unique abilities, strengths and perspectives to the challenges you will face. But to draw and keep talented individuals who have a variety of skills and personality types, you have to learn a key skill: You have to learn how to lead people who are different than you. Many books on leadership provide valuable insights into key skills and abilities needed to effectively lead others. But one concept that is not stressed enough is: to lead a successful team, you have to understand those who are... Continue reading...

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June 10, 2019 9:16 am
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Leadership Blind Spot: Your Least Valued Language of Appreciation

By nature, we all tend to speak our own language of appreciation. If Acts of Service make me feel appreciated, then I will tend to pitch in and help my colleagues. If Quality Time makes me feel appreciated, then I may often go out of my way to stop by a teammate’s office and “check in” to see how they are doing. If Words of Affirmation make me feel appreciated, then you can expect that I will give use verbal praise to those with whom I work. If a high five energizes me and makes me feel appreciated, I will... Continue reading...

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May 6, 2019 9:00 am
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Why Employee Recognition Isn’t Working

As I have traveled across the country, working with various businesses and organizations, I’ve had the privilege to interact with numerous employees, supervisors, managers and HR professionals. When discussing their employee recognition programs, they report that their current programs aren’t working – they are not having a positive impact on employees or workplace morale. And, in many cases, the ways that most employee recognition programs are implemented actually create negative reactions among team members. Why? Because, as generally implemented, recognition is very different from authentic appreciation. Here is what we found: Recognition is largely about behavior. “Catch them doing what you... Continue reading...

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April 8, 2019 9:00 am
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The Value of Appreciation: Convincing Skeptics

Many business and organizational leaders are skeptical about the value of appreciation.  Leaders frequently ask: *What benefits will I or my organization gain from training my leaders and staff in communicating appreciation to one another? *Why should we be concerned about whether our employees feel appreciated? *What’s the potential benefit for the time, energy and cost it will take? These questions are neither unusual nor unreasonable for those who are responsible for the financial well-being of a business. The world of work is a demanding environment with harsh realities and no one has extra time or energy to waste on... Continue reading...

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April 1, 2019 8:18 am
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How to Determine the Ways Your Team Wants to Be Shown Appreciation

Communicating appreciation effectively to those with whom you work is based on three foundational premises: Not everyone feels appreciated in the same ways. (And specifically, not necessarily through the ways you feel appreciated.) Hence, the effectiveness of using the 5 Languages of Appreciation to communicate in the ways valued by the recipient. Appreciation needs to be viewed as authentic to have a positive impact. Attempts to communicate appreciate which are perceived as disingenuous not only “fall flat”, but they can actually create damage to your relationship. The more specific the appreciation is, the more likely it will be perceived as... Continue reading...

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March 25, 2019 9:00 am
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How Do Most People Want to Be Shown Appreciation? Update from 175,000 Employees

Not long ago (2017), we published a research study on how 100,000 employees preferred to be shown appreciation by their colleagues and supervisors.  Based on the concepts presented in The 5 Languages of Appreciation in the Workplace, the foundational principle that not everyone feels appreciated in the same ways was affirmed. Recently, we have had inquiries if the frequencies of desired appreciation languages have remained the same or if the additional individuals taking the inventory more recently prefer different ways to be shown appreciation.  So we did a quick update on the data from those who have taken the Motivating By Appreciation Inventory. Here is... Continue reading...

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March 21, 2019 5:57 pm
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The Employees You Should Worry About Losing: The Average Ones

Disturbing research was released recently by The Gallup Group, indicating that 87% of the workforce is either not engaged (read: they are there physically but not mentally or emotionally), or totally disengaged (they actually undermine the success of an organization.) This is the highest rate of disengagement ever measured, and is in spite of the fact that over 85% of organizations have an employee recognition program (which obviously aren’t working). Don’t Focus So Much on Tope & Low Performers A basic challenge in working together with others is that not everyone performs at the same level with regard to the... Continue reading...

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March 11, 2019 9:00 am
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How Personality Type and Languages of Appreciation Interrelate

People often comment, “I wonder how the Myers-Briggs and the 5 Languages of Appreciation might be related?”  We wondered about this, too, and so we conducted a research study to discover the answer. Categorizing people into distinct personality types has been an area of interest for millennia and numerous approaches to finding various dimensions of personality characteristics have been utilized. The Myers-Briggs Type Indicator® is a well-known approach to assessing personality which divides personality characteristics into four continua: Extroversion / Introversion Extroversion (E) – people oriented, talkative, outgoing Introversion (I) – inward focus, reflective, pensive, task oriented Sensing / Intuition... Continue reading...

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March 4, 2019 12:34 pm
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Boost Employee Morale: 3 Simple Steps YOU Can Take

‘Low Staff Morale’ is one of the most common issues leaders report that they struggle with. “We need help,” one manager told me. “People are negative, complaining, and don’t feel like the management cares about anything but getting the work done. And, to be honest, that’s how they have been treated. We need to turn things around.” PRACTICAL STEPS TO TAKE Here are three action steps you can take to improve (your own and) others’ morale: #1: Conduct a Self-Assessment   Ask yourself: What am I doing that isn’t helpful in creating a positive workplace? This could include both actions (complaining about a... Continue reading...

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February 11, 2019 9:00 am
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The Changing Workplace: Appreciation and Remote Workers

The culture that we live and work in is subject to constant change over time. And in recent years, that change has occurred at a highly accelerated rate. Rows of desks filled with stenographers and secretaries are well in the past.  In the 70’s, offices looked like cubicle farms, and these, in turn, transformed back up to open office plans, attempting to encourage communication and collaboration. Additionally, rapid technological changes (from the phone, to faxes, to emails, texting and videoconferencing) have created an entirely new category of employee, the remote worker. And their ranks are growing. In 1995, 9% of... Continue reading...

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January 14, 2019 9:00 am
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Is Appreciation in the Workplace Changing?

Is appreciation in the workplace changing? Is it the same as it was 5 years ago? 10 years ago? Does the way we communicate appreciation change over time? Yes, it does. But, in many ways, no it doesn’t. Last week, a new revised and updated version of The 5 Language of Appreciation in the Workplace was released.                           The first edition was published in 2011 and some may think, ok, that’s great for those who haven’t read it already, but the topic couldn’t have really changed that much. I would ‘beg... Continue reading...

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January 7, 2019 8:58 am
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Are You Burned Out?

I see a lot of “burned out” (or “flaming out”) employees. People who are emotionally, relationally and physically worn down. Responsible individuals that have “given all they’ve got” (usually in multiple areas of their lives) and don’t have much, if anything, left to give. Being “burned out” doesn’t have much to do with what type of work you do. Burned out employees exist everywhere: medical settings, schools, law enforcement, insurance companies, long-term care facilities and hospices, financial institutions, mining companies, and intercity social service agencies just to name a few. How can I tell they’re worn out? Here are the... Continue reading...

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October 29, 2018 9:00 am
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Employees May Not Love Their Work, But They Can Still Be Engaged: 4 Categories of Work Experience

Employee engagement differs from employee satisfaction. A Gallup poll found that only 32 percent of U.S. workers are engaged in their jobs, for instance. Yet employees who don’t love their jobs can and should still be engaged. Custom Insight distinguishes employee engagement from employee satisfaction. Engagement is defined as “the extent to which employees feel passionate about their jobs, are committed to the organization, and put discretionary effort into their work.” Satisfaction relates to “love”—or how happy employees are.  The Purpose and Nature of Work  We must remind ourselves that the primary purpose of work is to provide for our needs—food, shelter, clothing.... Continue reading...

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September 24, 2018 3:14 am
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Do millennials want to be shown appreciation differently?

The workforce is changing rapidly, with the number of millennial employees expected to surpass baby boomers (individuals in their late 50s and older) by 2019 and they will comprise nearly half of the total working population by 2020. Organizational leaders and HR professionals affirm knowing and understanding your employees is critical in order to have (and keep) an effective workforce, thus, distinguishing and addressing the differences between employees of different age groups is important. Adjusting to the characteristics and desires of younger employees has been the source of much research.  The Gallup Group found that the majority of millennials (55%)... Continue reading...

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September 16, 2018 6:36 pm
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Combating the ‘My-Boss-Is-a-Jerk’ Blues

It’s still possible to find fulfillment at work when your supervisor is a moron. Two common mantras in our culture today are: “I hate my job” and “My boss is a jerk.” While both statements may be true, hating your job because your boss is a jerk isn’t going to lead anywhere good. According to Gallup, more than half of the U.S. workforce (or about 70 million employees) either are just enduring their job or actively hate where they work. With that level of dissatisfaction, it’s no surprise that we hear so many negative comments – either in personal conversations,... Continue reading...

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August 30, 2018 6:02 pm
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Change Goes Better When Staff Feel Appreciated

Change in the workplace is often inevitable. Change can be imposed by outside circumstances, like the marketplace, or be part of a larger institutional plan to create growth and improvement.  Yet often the focus is more on how to transition systems and processes, with many organizations ignoring the ‘people side’ of transitions. Regardless of the cause, managing reactions to change – uncertainty, resistance, low morale – can be made easier if you have begun to build a culture of appreciation. Interestingly, when employees feel truly appreciated for what they do and who they are, resistance to change can be reduced... Continue reading...

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August 27, 2018 10:05 am
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Faculty & Administrators Share Suggestions for Showing Appreciation in Schools

This week is National Teacher Appreciation Week and while educators are sure to receive gifts and notes from grateful parents and students, it is important to remember that they also need to be appreciated by their peers and managers. When writing The Vibrant Workplace, we interviewed a number of individuals in a variety of work settings to gain their thoughts about the specific challenges of communicating appreciation in their workplace, and ways to overcome the obstacles. The following answers are compiled from individuals who work in school settings and are familiar with our Appreciation at Work resources. Their responses reflect... Continue reading...

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May 7, 2018 8:58 am
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Are You Bored At Work? Do You Know Why? Is There Anything You Can Do About It?

  Recent research has found that a majority of employees in the U.S. report being bored at work. And this appears to be a significantly more frequent issue for millennials, who report being bored at twice the rate of other workers. What are some factors that can contribute to being bored? Boredom: The Employee’s Part Boredom experienced by an employee is at least partially their responsibility and there are things they can do to engage. One factor that makes a person more susceptible to becoming bored is being physically tired. When we are tired, the mind has a harder time... Continue reading...

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April 30, 2018 8:48 am
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An Unlikely Win-Win-Win

Positive feedback inspires better employee performance Ten years ago, as I walked around the nursing home that I ran, I did what many leaders do, regardless of the field that they are in. I pointed out everything that was wrong. Sure, I took time to say hello, chatted a bit with employees and said thanks for a few things I saw going right. But, I also pointed out everything that was going wrong. Everything! Then a certified nursing assistant (CNA) said something that has stuck with me for years, “Denise, all you do is see the negative.” My immediate reaction... Continue reading...

April 10, 2018 8:00 am
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How Leaders Sometimes View Employee Recognition

Maybe you’ve seen what I have seen over 20+ years of trying to help many companies get their employee recognition right. Often I am dealing with managers in the middle – typically from Human Resources – who understand the importance of employee recognition and are trying desperately to rectify low recognition scores reported by their employees on the latest employee engagement survey. Even their director knows they need to improve this engagement line, which has been doing poorly for the past few years. The problem is with the most senior leader. It can be chief executive officer, president, or chief... Continue reading...

March 19, 2018 9:00 am
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