Categories for Appreciation

The Importance of Top Down “Buy In”

My name is George Gotschall and I have been in management for about 35 years in both corporate and private enterprise.  I am currently the owner of a placement agency and a consulting company helping organizations choose their next employee wisely. In November 2014, Dr. White and Tim Hepner introduced me to the concept of Appreciation at Work and I fell in love with it!  Treating people like individuals, what a concept!  Since I am a certified behavioral analyst, the idea fit perfectly with the behavioral surveys I sell to my clients. The concept of treating employees like human beings with families,... Continue reading...

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February 9, 2016 7:00 am
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Authentic Appreciation Can Amplify Your Business

I recently presented in Florida for the WCFSA (West Central Florida Safety Alliance). The event was aimed at learning how to manage Insurance and Safety Risks. The day of learning was intended to help members learn how to drive healthy organizational behavioral change, increase employee engagement and job satisfaction. I gladly presented the 5 Languages of Appreciation in the Workplace because regardless of what organizational missives you are trying to ‘reach’ or ‘manage’, organizations need buy-in, trust, and effective communication – and you just simply get that and more when you unleash the 5 Languages into the DNA of your organization.... Continue reading...

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February 3, 2016 12:27 pm
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An Antidote For Disengagement: Being Appreciative For Your Job

Gallup reported on January 13 that only 32% of U.S. employees are actively engaged in their work from a mental, emotional and volitional (a choice of the will) point of view.  Conversely, 50.8% of employees were found to be “not engaged” and 17.2% are “actively disengaged”.  This latter group is a dangerous one — they are actually actively working at cross-purposes with their employer, doing things to make things worse in their workplace. Much of the blame for this sad state in our work environments is being placed fully and solely on the shoulders of supervisors, managers and employers, a position... Continue reading...

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January 28, 2016 9:48 am
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Don’t Forget—People are People, Not Machines or Rats in a Maze

Recently, I had the privilege to meet and listen to Ginger Hardage, Senior Vice President of Culture and Communications for Southwest Airlines. (I happened to be the morning keynote speaker and she was the afternoon keynote speaker.) One phrase used to describe Southwest Airlines was that they were “in the customer service business and just happened to use airplanes to help people get where they want.” Ginger’s presentation was a refreshing reminder that truly successful enterprises understand that their primary calling is to serve the customer and, that by doing so, they will be profitable.   (As opposed to the seemingly... Continue reading...

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January 17, 2016 2:50 pm
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The Importance of Appreciation During the Dark Days of Winter

Now that we are fully into the New Year and facing those long, dark winter days with cold weather and few days off from work, leaders need to take a hard look at how to support and encourage team members. This is the time of year (especially for those who like sunlight) that people often drag themselves through the day. As a psychologist who trains leaders and colleagues on how to effectively communicate appreciation in the workplace, let me offer some suggestions. Understand the nature of discouragement and burnout Discouragement and burnout, over the long haul, come from a combination... Continue reading...

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January 5, 2016 7:00 am
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Appreciation in an International Multi-Cultural Organization

Recently, I had the privilege to provide training in communicating authentic appreciation to the management and supervisors of an elite international organization.  Functioning within the tourism and hospitality industries, the staff (in one location) come from over 40 countries and six continents. As I approached the training, I was interested to see and hear if the staff desired to be appreciated for their work.  Additionally, I wanted to find out whether communicating appreciation in the workplace was relevant across many cultures.  Finally, I was curious to learn various ways employees felt comfortable receiving appreciation and what the challenges might be... Continue reading...

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July 29, 2015 11:47 am
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5 Ways to Brighten Someone’s Day

Do you ever wish you could do something meaningful? That you could make the world a better place? Well, you can! One of the easiest ways to make a difference in the world is by taking a small action to help other people feel appreciated, accepted and valued. Here are five ways you can make the world a better place by brightening someone’s world today: #1 Visit Someone. So much of our communication is digital these days. It can make someone’s day to have a real, live, caring person show up just to say hello (without asking for something, like... Continue reading...

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May 6, 2015 11:00 am
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“March Madness” – Can It Be Used to Build Staff Morale?

Every Spring a national “event” captures the attention of millions of employees: the NCAA “March Madness” basketball tournaments (both men’s and women’s). Individuals who are die-hard basketball fans, those who may follow their local college team when they are doing well, and people who just like to pick teams according to their mascots – all become intrigued and involved in following the games. Understanding “March Madness” While “March Madness” is typically referred to as a singular event, those familiar with the tournaments know that they actually are a series of games and regional tournaments over a three week period. The... Continue reading...

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March 7, 2015 3:05 pm
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The Human Side of Your Brand Is the Most Costly But the Most Valuable

Coming up with workplace policies workers find beneficial, help boost morale, and that lead to low employee turnover are things you hope all businesses do for their employees. Maintaining employees makes good sense for a business, as employee turnover comes with its own headaches and growing costs. No business wants to lose its employees, but when it does, it has to replace them, which is often a costly and time-consuming endeavor. Productivity is affected when an employee leaves the business, and often the firm has to scramble to find a replacement who will definitely take time before adapting to the... Continue reading...

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February 9, 2015 2:11 pm
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Not Everyone Appreciates Your Type of Appreciation

One of the lessons that aspiring leaders and those who want to continue to develop their leadership abilities must learn is: to be an effective leader, you have to learn how to lead individuals who are different than you. If you don’t, you will only be able to gather and lead those who are similar to you in personality, perspective or ability; and this, in turn, limits what you can accomplish. Although at first the idea seems intriguing, you actually don’t want to lead a group of “Junior You’s”. You may be talented but you can’t do everything, and to... Continue reading...

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February 3, 2015 1:31 pm
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Your Appreciation is in Perpetual Beta

Appreciation isn’t just about recognition and it’s not reserved only for large corporations. Whether you’re an executive, a small business owner, or an employee, you express and receive appreciation.  The key question when you express appreciation is the other person receiving it with the same intent and value? Your Evolving Appreciation Learning that there are five languages of appreciation and especially learning your own personal language of appreciation provides growth and change in becoming more aware of how appreciation is communicated and received.  As you gain experiential knowledge through practice and doing, your appreciation changes and grows. My favorite saying... Continue reading...

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November 5, 2014 8:51 am
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Appreciation When You’re a Solopreneur

Appreciation is everything for your brand. How do you feel when someone genuinely appreciates you for your input/effort? It feels nice and warm, doesn’t it? That’s the kind of feeling you want customers and clients to associate with you. As a solopreneur, chances are you will perform a lot of the business’s tasks yourself, so you’ll probably relate with a lot more people than if you had a team working for you. As a business owner, you don’t need to be reminded on the importance of keeping customers happy. However, in the midst of all the tasks and appointments you... Continue reading...

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September 19, 2014 2:06 pm
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Is There Time for Appreciation in a Restaurant? 

Fast paced and noisy. Often over worked and taking on too many more tabletops than they’re supposed to. Dealing with hungry and “hangry” people (people who get really angry when they’re hungry). In any business, your frontline employees (those who are in direct contact with your customer) actually “are” the company in the mind of the customer. It’s even more important in these interactions that your team understand their own language of appreciation and seek clues and confirmation of the language of appreciation of their co-workers and customers. In the fast paced nature of the hospitality industry, effectively appreciating your... Continue reading...

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August 28, 2014 8:32 am
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Should Appreciation Only Be Communicated When an Employee is Performing Well?

One of the most frequent questions I am asked when I’m conducting a training for a business is:  Should you show appreciation for someone who isn’t performing well? A tension exists in the world of recognition, employee engagement, and appreciation.  There are differences of opinion on the relationship between an employee’s performance and recognizing them.  Should you recognize an employee if they aren’t doing well in all areas of performance?  Is appreciation independent of performance? To address the issue, I think we need to keep two foundational principles in mind: The purpose of work is to provide goods or services to... Continue reading...

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August 11, 2014 12:31 pm
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Appreciating Your Team When You’re a Perfectionist

I admit. I’m a perfectionist. There’s always one flaw.  Or, there’s one more thing to fix or finish. It’s a part of who I am. And, because I focus on it for me, I also bring that same laser and cutting focus to my team. Being appreciative to team members at the workplace The more you are appreciative of the little things in your life and make it habit, the more it transcends to your relationships with others at work. For a long time, appreciation was not viewed as important in the workplace. However, research has shown that appreciation, more... Continue reading...

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August 4, 2014 2:03 pm
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So You Are an Intern This Summer? What Should You Expect?

If you are one of the fortunate students who has landed an internship for the summer, congratulations. You have an opportunity to learn some practical skills in your field of study, add a valuable piece to your resume, and possibly make a little money (if it is a paid internship.) There is a good chance you have never been an intern before, so you are not exactly sure what to expect. So let us fill you in – with both the good and bad news. Understanding the Full Time Employees’ Perspective For most FTEs (full-time employees), interns are viewed either... Continue reading...

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July 8, 2014 8:16 pm
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Solution #2 for Finding Good Employees: Train Your Current Employees

In a prior post on the challenges employers are having in finding qualified applicants for the positions they need to fill, I shared that there are three strategies that, over time, can help employers and managers address this problem.  The first solution is to keep your valued employees by making sure they feel appreciated. The second way to fill empty slots in your organization is to train and mentor current employees who have potential but who need to grow. We often have employees who are “okay” but who have an area of deficiency or a character quality they need to... Continue reading...

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April 7, 2014 10:34 am
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Lack of Qualified Applicants? Solution #1: Keep Your Good Employees

The news is repetitive and blaring:  employers are complaining about the inability to find qualified applicants for positions that need to be filled.  I have seen three articles in business magazines this week about the issue.  Part of the discussion is about the irony — having 10+ million workers who can’t find work, while employers reporting they can’t find potential employees who meet the needs they have.  (In fairness, there are employers interviewed in the articles saying they aren’t having this problem.) The issue is both national and local, and across multiple industries and workforces.  Key term to understand: qualified... Continue reading...

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March 31, 2014 11:55 pm
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Do 70 Million Workers Really Hate their Jobs?

     This past week headlines of newspapers, website posts, and the talking heads on TV screamed about how U.S. employees hate their jobs (and that it is the fault of their managers).  Here are some actual titles: Millions of Bad Managers Are Killing America’s Growth (The Chairman’s Blog) Workplace Morale Heads Down: 70% of Americans negative about their jobs   (Subtitled: “Bosses from hell’ are giving U.S. Worker the Monday blues.)  (NY Daily News) Most Americans hate their jobs or have ‘checked out’ (LA Times) So the headlines and news reports went last week, about a recent report released by Gallup... Continue reading...

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January 2, 2014 8:19 am
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Why Authenticity is All You Need During the Holidays

We all feel a lot of pressure regarding things we “should do” during the holidays — for our family, friends, co-workers, clients, boss.  It gets to the point that the expectations feel overwhelming, and the temptation is just to “shut down” and do nothing (for anyone!)  This is typically not a good solution. Let me offer an alternative solution to you: be yourself.  Be genuinely you during the holidays.   Don’t try to impress people.  Don’t do things just to “look good” or because “you are supposed to”. Let me explain.  There is more than enough “image management” going on in... Continue reading...

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December 5, 2013 11:16 pm
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What Does the “I Quit” Viral Video Tell Us? (Resend)

Friends, I am aware that the links to the two video clips did not work (they somehow got changed in the posting process).  I have corrected the links and you should be able to view the videos now.  Sorry for the inconvenience! *     *      *     *     *     * About a week ago, a frustrated young professional posted a video announcing and celebrating her quitting her job (ironically, at a company who creates videos to be watched on the Internet).  If you haven’t seen the video yet, please click here and take two minutes to watch it.  Why?  Well, first, it... Continue reading...

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October 10, 2013 8:30 am
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An Antidote for Disengagement: Being appreciative for your job

As I wrote recently, research was released by the Gallup organization that found only 3 out of 10 U.S. employees are actively engaged in their work from a mental, emotional and volitional (a choice of the will) point of view.  Conversely, 52% of employees were found to be not engaged and 18% are actively disengaged.  This latter group is a dangerous one — they are actually actively working at cross-purposes with their employer, doing things to make things worse in their workplace. Much of the blame for this sad state in our work environments is being placed fully and solely... Continue reading...

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July 2, 2013 9:00 pm
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VideoBlog Interview with David Hassell (cited by Forbes as “The Most Connected Man You Don’t Know in Silicon Valley”)

Friends, I had the opportunity to be interviewed by David Hassell of 15Five.com for his blog. David is a young entrepreneur and sports enthusiast who was recently on the cover of Forbes magazine and cited as “the most connected man you don’t know in Silicon Valley”. I was able to share some of the lessons we have been learning about the workplace over the past couple of years, including the fact that most employee recognition programs don’t have much impact on individual team members feeling valued and appreciated. The interview is short (< 15 minutes). I hope you’ll take the... Continue reading...

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June 19, 2013 1:49 pm
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Utilizing Thanksgiving as a Reminder to Appreciate Your Staff

Thanksgiving is the holiday where we are encouraged to be thankful for the good things in our lives – health, safety, adequate food, clothing, and shelter, as well as the many material blessings we have. For most people, Thanksgiving is usually more of a personally-focused celebration, including sharing meals and time with family and friends.But the Thanksgiving holiday season can also be an opportunity to focus on, and be reminded of, the positive aspects of our work lives. This is especially true in these more difficult economic times, where many who desire employment are unable to find work or have... Continue reading...

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November 17, 2011 12:43 pm
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Some Fun Things Related to 5 Languages of Appreciation in the Workplace

Friends, I thought I would just give you a brief update on issues regarding my book, the 5 Languages of Appreciation in the Workplace, with Dr. Gary Chapman, and “happenings” on our website. The #1 question people ask is:  “How are book sales?” so I’ll answer that first. 1.  Book sales are going fine.  They aren’t meteoric but they have increased steadily every week for four weeks (including presales prior to the official launch).  We are not only selling books through retail but also we are getting a fair number of bulk book orders for businesses and organizations. 2.  We’ve... Continue reading...

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August 28, 2011 7:25 pm
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Lessons Learned from Media Interviews

In the past two weeks since the launch of Dr. Chapman’s and my book, the 5 Languages of Appreciation in the Workplace, I have had over 20 media interviews — radio (mostly), TV, and print.  It has been a fun and interesting experience — and I have more to do in the coming weeks. I thought I would share some of the lessons and observations I have made from these interviews with radio & TV hosts, and magazine writers. Most people understand and agree that appreciation in the workplace is needed and can be extremely impactful. Everyone sees that the... Continue reading...

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August 13, 2011 11:04 am
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5 Languages of Appreciation in the Workplace — Released Today!

Friends, I am excited that the book project I have been working on with Dr. Gary Chapman for the past 4+ years is fully released to the public today. It is available at www.amazon.com , www.bn.com (Barnes & Noble), www.booksamillion.com, www.christianbook.com and you can also go to bookstores and it should be there (it should be a “front table” display at Barnes & Noble.) In addition to the hardback version, there are also e-book versions (for Kindle & Nook), an audiobook version, and the Spanish version is coming out soon. I am going to be unabashedly mercenary here and ask... Continue reading...

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August 1, 2011 1:10 am
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Observations from the World of Business — What People Are Thinking

Given that I  meet with business owners, leaders of non-profit organizations, as well as front-line workers from across the country, I have the opportunity to “take the pulse” of what people are thinking and feeling in the world of work.  I thought I’d share some of my impressions. Less sheer fear and panic. Overall, there seems to be a reduced sense of overwhelming fear and panic about the economy continuing to tank (like there was 12-18 months ago).  There is still a low level of fear and anxiety, the pure panic has resided. Cautious hope. This is not the same... Continue reading...

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January 27, 2011 7:19 pm
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